Supply Chain Customer Service

Oscar A Noguera Rojas

***** **** *** *. * Puyallup WA, 98373 E Phone: 808-***-**** E Email:

**********@*****.***

PROFILE

. Language: Bilingual fluency in Spanish / English

. Computer: Programming Language (Perl, HTML), Microsoft Office (Word,

Excel, PowerPoint), Adobe, PC, Mac Os, Microsoft Visio

EDUCATION

Bachelor of Science in Business Management

April 2010

Emphasis in Business Operations & Supply Chain Management

Brigham Young University - Laie, Hawaii

. Minor in English as an International Language

. Certificate: Six Sigma Lean Black Belt Certification

. Certificate: International Institute of Professional Protocol,

Success Training for Today's Workplace

. Certificate: Brigham Young University - Hawaii, Food Services

Student Leadership Program

. Certificate: CPR, AED, and First Aid

EXPERIENCE

Work: Assistant Manager to Pharmacy Director

September 2010 - June 2011

Evercare (Branch of United Health Group) - Honolulu, Hawaii

. Created procedure manuals to manage a yearly budget of 28 million

dollars for the Pharmacy department of Medicaid-Hawaii

. Performed monthly cost saving business analysis to evaluate

performance and increase company procedure efficiency using computer

programs such as Microsoft Office and HTML

. Managed new cost saving projects

. Implemented new programs to reduce our operation expenses and

increase our insured Medicaid member's satisfaction by meeting

deadlines and reducing wait-processing time

. Communicated with Medicaid medical providers and supply chain

management about changes in claim processes, status and coordination

of benefits by phone, email or in person

. Created monthly department financial reports to be presented in

professional presentations to executive management and directors of

Medicaid as well as government officials

. Reviewed prior authorization for approval or denial of medical

service claims for Medicaid members

. Create templates for notice of action letters to inform Medicaid

members of their claims status

. Processed claims and appeals following Medicaid insurance guidelines

and coverage

. Coordinated claims using medical terminology as well as the ICD 9

coding

. Achieve 100% efficiency by utilizing computer information systems as

well as diverse office equipment

. Demonstrated ability to build meaningful relationships with

executives, directors, associates, and supply chain management

. Efficiently communicated with the Latino community by using Spanish

speaking and writing skills

Student Manager

July 2007 - April 2010

Brigham Young University Food Services - Laie, HI

. Initiated programs to please customers and established dynamics to

deal with customers to accomplish over 85% of service satisfaction

and 100% of professionalism by promoting a team building environment

. Created daily financial reports of Front Desk sales for managers'

meetings

. Supervised and trained over 50 customer service providers to achieve

100% in Quality Control for Auditing front Office sales and obtained

excellent feedback for Star Rating resulting in superior customer

service

. Participated in different training classes such as a leadership

class offered only to leaders of any service department

. Presenter of executive level presentations to executives, directors,

associates, and supply chain

Instructor coordinator

April 2006 - April 2007

Missionary Training Center (MTC) - Provo, UT

. Trained missionaries who would be going to Spanish speaking

countries to teach in Spanish with effective instruction focused on

teaching personal and ethical values

. Supervised the Spanish department of the MTC, accomplished goals of

motivating other instructors to look for areas of improvement and

successfully created models for more effective training

. Presented several speeches to the trainers of different subjects

such as, the benefits from creating and achieving eternal and

temporal goals, effective planning, and looking for ways to benefit

our society

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