Sales Representative Customer Service

Education Northwest College

January '** - December '96

. Pharmacy Technician License Pasadena, CA

Experience Kaiser Permanente March '02 - April '11

Pharmacy Technician Bellflower/Downey, CA

. Typed and entered prescription information into the

system under a physicians order in a high volume

prescription pharmacy.

. Printed medication labels, filled prescriptions and

packaged prescription medications to be checked off by

the pharmacists.

. Assisted in helping the pharmacist of solving problems on

prescription directions or specific medication

interactions that might pose a problem to the patient.

. Coordinated with pharmacists and pharmacy assistants in

order to solve insurance billing issues and customer

service issues per patient needs.

. Maintained inventory and responsible for inventory

planning, forecasting, ordering, removing, and restocking

prescription medications.

. Trained and monitored newly hired pharmacy assistants,

pharmacy technicians, pharmacist interns, and pharmacists

to familiarize and learn the daily operations of the 24-

hour outpatient pharmacy system.

. Communicated on a professional level with various

departments within the hospital and other healthcare

facilities such as inpatient pharmacy, other outpatient

pharmacies, emergency room, urgent care, hospice, central

refill pharmacy, mail order pharmacy, dental offices,

outside doctors, clinics such as pediatrics, optometry,

podiatry, dialysis, and Coumadin.

Albertson's/SavOn Drugs February '97 - November '01

Lead Pharmacy Technician Alhambra, CA

. Responsible for all prescription orders, processing

fulfillment, and order distribution.

. Arbitrated all insurance claims, disputes, and

settlements.

. Daily management of pharmacy that included ordering

inventory, and restocking.

. Obtained and maintained accounts in order to increase

sales and volume.

. Structured and refined training of new hires at multiple

locations in the western region.

. Participated and coordinated the training of newly

recruited international pharmacists.

Express/Limited Inc.

June '94 - January '97

Assistant Manager

Pasadena, CA

. Trained and instructed newly hired workers for customer

service or sales representative positions.

. Monitored sales representative and customer service

issues while creating and implementing newly developed

marketing strategies.

. Oversaw and analyzed daily progress of sales in order to

determine areas needed for improvement to increase sales

production.

. Led and facilitated employee presentations in order to

discuss different marketing strategies and daily goals.

Skills Broad based computer knowledge of pharmacy

software ranging from PIMS, Health Connect,

Rx Accelerator, POS

Systems, MFA and Medi-Cal Databases.

. Leadership and Organizational Skills

. Detail-Oriented and Problem Solving Skills

. Excellent and Trained Communication Skills

. Self-Motivated and Team-Oriented Worker

Contact this candidate