Jonathan Walton

**** **** ******, ***. *, Santa Cruz, CA 95062

Telephone: 831-***-**** Email: abg9me@r.postjobfree.com

Profile

An IT professional with advanced document composition experience and a

broad range of IT skills in desktop and server support. Capable of

quickly adapting to changing environments. Flexible, reliable and

dependable with high personal standards and attention to detail.

Excellent communication and troubleshooting skills who is always seeking

to learn and grow.

Key Skills

. Document Composition using Doc1 and PrintnetT software

. Understanding of intelligent enclosing using OMR and barcodes

. Working knowledge of shell scripting, PCE, Perl, VB script, WinBatch

. Proven ability to competently manage a small team

. High level knowledge of Microsoft Office Suite

. Administrator experience of Windows desktop operating systems and

servers

. Excellent problem and troubleshooting skills

Achievements

. Completed Advanced PrintnetT training

. Provided internal Doc1 training and support

. Successfully developed several large transactional mailings

. Contributed significantly in the creation of Doc1 templates and code

for direct mail applications

. Created and carried out Doc1 presentations for all new employee

inductions

. Successfully built and implemented standard Doc1 file management

system

. Implemented voice recording system to small call-centre

. Successfully upgraded and consolidated Sophos anti-virus protection to

over 300 users over 4 sites

Experience

Document Composition

. Created single page, multi-page and transactional documents using

PrintNet T v6 and Doc1 v.3,4 & 5

. Testing and configuring IBM, Xerox, Oc printers and Pitney Bowes

intelligent enclosing machines with printed output using OMR and

barcode technology

. Created bespoke data formatting scripts using Perl, PCE and Shell

scripting

. Understanding various output formats including AFP, PDF, Postscript,

metacode; using OMR and barcodes for enclosing and reconciliation

reporting

. Familiar with Elixir, PReS, VIPP, Cygnus, Emtex, font and graphic

editors

IT Support

. Provided a broad range of IT support that included all levels of

hardware, software and networking from desktops to servers; also

cabling, telephone maintenance and server backups.

. Advance user with Microsoft Office Suite; Windows 95, NT, 2000, XP;

Server 2000, 2003, SBS2003, Exchange and Active Directory

. Prioritizing personal call stack; documenting and recording all

activity and communications with customer and providing regular

updates; complying to department standards and service level

agreements

. Responsible for creating and maintaining scripts used for internal out-

of-hours processes using various scripting; Perl, shell script,

VBscript, Winbatch

. Maintained FTP/SSH server access; software installation, security

updates; managing host and encryption keys for SSH and PGP

Career Summary

05/2009 to Document Developer, Intersections Inc., Virginia, USA

Present: Designing, programming and testing Doc1/PrintnetT applications

11/2008 to IT Support, Freelance, New York, USA

04/2009: PC technical support; networking, routers, software/hardware

installation and general troubleshooting

03/2008 to Sales and Technical Support, MW Design Interactive, New York, USA

10/2008: Meet with clients, answer sales calls and provide proposals.

Support internal and external network, desktop and telephone

issues.

05/2007 to Career Break

02/2008: Traveling; United States and Europe

12/2006 to Valet, Grand Summit Hotel, Vermont, USA

04/2007: Meeting and greeting hotel guest, parking vehicles, helping with

luggage

04/2006 to IT Systems Engineer, TripleArc Ltd, Swindon, UK

11/2006: Provide desktop, server and telephone support to over 300 people

over 4 sites

09/2005 to Document Developer, OTM Ltd, Swindon, UK

04/2006: Designing, programming and testing Doc1 applications

08/2005 to Technical Support Analyst, Sophos Plc, Oxford, UK

09/2005: Provide front-line customer support to Sophos products of

anti-virus, spyware, spam and email

2001 to IT Support Engineer, GWC Group Ltd, Swindon, UK

06/2005: Provide desktop, server and telephone support to over 200 people

across 2 sites

08/1990 to Document Developer, GWC Group Ltd, Swindon, UK

2001: Designing, programming and testing Doc1 applications

Education & Qualifications

Swindon College, Swindon

City & Guilds Certfications: IT Support, Visual Basic, Coding & Programming

1989 to 1990 - IT College, Swindon

Various RSA/City & Guilds Certifications

Short term work experience

General office skills

1984 to 1989 - Hreod Parkway School, Swindon

8 GCSE's

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