Manager Customer Service

Linda Ceaser

**** ******** ****, #** . *** Diego, CA 92126 . 858-***-**** .

*****.*******@*****.***

Objective

A career opportunity in property management, requiring an accomplished

background in excellent tenant and vendor relations, and proven ability to

reduce costs, increase revenues, and contributing to bottom line

profitability.

Highlights

Twelve years of property management Managed a portfolio of over 1 million sf

experience and 14 properties

Excellent communication and Hard working, detail oriented, able to

negotiation skills multi-task

Provide superior customer service with Excellent tenant and vendor relationships

a smile

2

Professional Experience and Qualifications

. Responsible for overseeing capital jobs and tenant improvements (the most

recent being a $1M building renovation), reducing costs by 38%, utilizing

past vendor relationships for subcontracted work

. Reduced accounts receivable delinquencies by 40% within the first six

months of employment, receiving recognition for highest collections of

delinquent accounts in the Western Region in 2008

. Reduced operating costs by 30% within five months, while maintaining the

same quality of service utilizing past vendor relationships, strong

negotiating skills and marketing experience

. Prepared budgets, CAM reconciliations, variance reports and lease

renewals

. Scheduled monthly tenant meetings/luncheons resulting in 75% lease

renewals

. Responsible for coordinating a complete renovation of a distressed retail

center. This resulted in acquiring two new anchor tenants, bringing the

shopping center to 85% occupancy

. On-site manager of a retail center over 400,000 sf; managed four

additional centers for a total of over one million sf

. Manager of accounts receivable collections and accounts payable

. Served three-day notices, prepared small claims court actions for

evictions, interacting with legal counsel

. Performed weekly/quarterly property inspections and directed staff to

correct any deficiencies in a timely fashion

. Supervised landscape, janitorial and maintenance crew, four engineers and

an assistant property manager

. Performed most duties on an individual basis with minimal supervision or

assistance required. Excel in challenging environments

. Adhered to high standards of professional conduct commensurate with the

delivery of superior customer service

3 Relevant Employment History

Operations Manager, SERVPRO, Lakeside, CA (8/10-present)

Property Manager, Pars Assets, San Diego, CA (2/2009 - 5/ 2010)

Assistant Property Manager, Centro Properties Group, San Diego, CA (4/2007

- 12/2008

Property Manager, LBA Realty, San Diego, CA (12/2005-4/2007)

Assistant Property Manager, SENTRE Partners, San Diego, CA (11/2002-

12/2005)

Assistant Property Manager, Transwestern Commercial Services, San Diego, CA

(2/2000 - 11/2002)

Assistant Real Estate Manager, Burnham Retail Group, San Diego, CA (2/1995

- 2/2000)

4

Training and Skills

. California Real Estate License (currently inactive; completing courses

for reinstatement)

. Allied Business Schools - Property Management Course and Real Estate

Practices

. BOMA Seminars: CAM Reconciliation - 2005; Budget Preparation - 2005;

How to Read Blueprints - 2006

. Honeywell HVAC building retrofit/energy management and LEED training -

2009

. IICRC Water Restoration Certification - September 2010

. Computer Skills: Typing 75 wpm; Proficient in MS Office (Word, Excel,

Powerpoint, Publisher and Outlook)

. Accounting Software: MRI, Yardi, Skyline, Great Plains, JD Edwards,

Kardin, Timberline and CTI

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