DIANA COLLIER
**** ***** ****** ******* ****, MO 63138 314-***-**** ************@***.***
PROFILE STATEMENT
Exceptionally detailed, organized and highly accurate business professional with a unique ability to
successfully manage multiple secretarial projects simultaneously. Proven competencies as an office
administrator with the ability to empower others and foster cohesive business environments.
Consistently leverage organizational capabilities to facilitate well-run and streamlined office
operations. Delivering outstanding results, lending to increased levels of responsibility and
recognition. Well developed, interpersonal, communication skills to work effectively with people from
diverse professional and cultural backgrounds.
EDUCATION AND CREDENTIALS
Lindenwood University
B.S. Human Resource Management, St. Charles, MO 05/ 2011
Draughons Business College
Diploma in Secretarial, St. Louis, MO. 06/1983
PROFESSIONAL EXPERIENCE
Barnes Jewish Hospital • St Louis, MO
Patient Access Representative 01/2011 – Present
Provides prompt and efficient access to hospital care while facilitating patient registration, verifies insurance
eligibility and communicates patient status to companies/payers. Advises patients regarding insurance coverage
and financial obligations, initiates legal, medical and financial records, and collects payments. Serves and
fosters a customer-focused environment through effective communication with all patients, visitors, and
employees.
DLC Cleaning Service LLC • St. Louis, MO.
Owner-Operator 02/2006 - Present
Self employed, providing commercial and residential cleaning services, includes apartments, condo’s
lofts, garages and basements. Cleaning include basic residential and commercial, move-ins and
move-outs, organizing and cleanouts, as well as after construction cleaning.
Volt • St. Louis, MO.
Office Administrator 05/2005 - 02/2006
Served as a superb administrator to the Chief Counsel of the legal department, within the Boeing Co.,
provided assistance in the areas of receptionist, updating of documents, filing and maintain
schedules. Implemented MS Windows; updating already written materials as well as creating of new
materials, maintained calendars; scheduled appointments and meetings.
Kelly Services • St. Louis, MO.
Administrative Assistant 03/2003 - 05/2005
Presented a broad range of administrative support to various companies located in the St. Louis
vicinity, provided general administrative and clerical support. Composed using MS Windows; created,
edited and updated correspondence, transcribed minutes from departmental meetings, scheduled
appointment via Outlook, and processed electronically; departmental bulk mail distribution.