Customer Service Medical Assistant

Fatina Stewart

**** ****** ******

Portsmouth, VA 23704

Cell: 757-***-**** Email: *******@*****.***

PROFILE:

I am a dedicated individual who has the ambition to succeed in any given environment. I am

seeking to build on my knowledge and skills in the medical field. I am up to the challenge of

learning the necessary skills to advance in my career. I get along well with others as well as

working efficiently on my own.

OBJECTIVE:

I am seeking a position where I can develop and excel, while working up the ladder of success in

order to best serve the interest of my employer.

Clinical & Administrative Skills:

Patient Triage HIPAA Knowledge

• •

Phlebotomy Customer Service

• •

Urinalysis Patient Scheduling

• •

Basic Laboratory Tests Knowledge of CPT/ICD 9 Coding

• •

Snellen/Visual Acuity Chart OSHA, HIPAA, First Aid Certified

• •

Prepare Examination Rooms Preparing patients for procedures

• •

Assists with Patient Care

•

General Office Duties

•

Maintaining Medical Records

•

Charting

•

Medisoft

•

EDUCATION:

Everest College, Chesapeake, Virginia

Accredited Medical Assistant Diploma, June 2011

CLINICAL EXPERIENCE:

Atlantic Pain Intervention and Rehabilitation May2011-June2011

Medical Assistant (Externship)

• Assessed and recorded patient vital signs, handled surgical tray procedure set-up, prepped

and prepared patients, assisted physicians during examinations and procedures, called in

prescriptions to pharmacies, collected laboratory specimens, sterilized medical

instruments, assisted with patient registration, filed and maintained medical records

and documents

Spherion- Panasonic November 2008-August2009

Technical Support

• Collect and process customer data information, resolve client problems, provide detail

information on new products and pre sale, evaluate, research and escalate calls

ICT-Blue Cross Blue Shield April 2006 – March 2007

Customer Account Representative

• Assist members regarding enrollment, benefits, claims, and appeals, research billing

issue, provide customer with optional prescription drug coverage, data entry

ICT-Dell October 2005 – April 2006

Customer Courtesy Queue

• Contact customers in order to respond to inquiries, analyze customer needs, identify

problems, research issues, and recommend solutions, maintains and updates customer

data base

GC Service September 2000 – October 2004

National Directory Assistance

• Provide callers with data base search of national and international area codes and

numbers, monitor automated systems for placing collect calls and provide relay service

for hearing-impaired users

REFERENCES UPON REQUEST

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