Customer Service Administrative Assistant

GENNA F. WRIGHT

**** * ***** ******, ********, CA 90501, 310-***-****

Email:***********@*****.***

OBJECTIVE: Position as an Office Administrative Support Professional, with

opportunity for quality training and growth with increasing levels of

responsibility.

SUMMARY OF QUALIFICATIONS

. Excellent communication skills written and spoken

. High degree of knowledge in computer business applications; skilled

multi-tasked

. Customer focused, friendly, courteous & articulate

. Works well independently or as team member

. A cooperative & supportive colleague

PROFESSIONAL SKILLS

Administrative Support:

. Compose and edit correspondence

. Data entry & record updating, report generation & circulation

. Perform basic accounting function; receivables, collections,

billing & invoicing

. Screen & route all incoming calls on multi-line phone system

. General office duties, sorting, filing, mail distribution,

inventory & order all office supplies

Customer Service:

. Cultivate business leads/client database; inspire & maintain

customer confidence

. Order desk; provide quotes & pricing for customers, process

faxed/phoned in purchase orders

. Respond & research all customer inquiries by phone, fax & email to

ensure on time shipment/ delivery

. Schedule meetings, conference & appointments

COMPUTER & OFFICE SKILLS

Business Application (Peachtree, MS Word, Excel, Outlook,

PowerPoint)

Types 45 wpm, 10 key by touch

EMPLOYMENT HISTORY

2007 - 2011 International Services, Inc./ iSource Business, Inc.

Marketing Administrative Assistant

Carson, CA- $14.00/hr

2006 - 2007 Vons Super Market, Customer Service/ Cashier

San Pedro, CA- $10.00/hr

2005 - 2005 Salvation Army Call Center, Appointment Scheduler

Long Beach, CA- $9.00/hr

VOLUNTEER/SERVICE WORK

Provide supervision & staff support for an Alzheimer's day care

facility Sage Care Center, San Pedro, CA

EDUCATION and SPECIALIZED TRAINING

Business Education/ Automation Office Procedures Certification-

Torrance Adult School, Torrance, CA

REFERENCES UPON REQUEST

Contact this candidate