Customer Service Management

Jenna Knight

*** ****** **.

Kingston, GA *****

404-***-****

Education

GED- 2008

Georgia northwestern Technical College- Horticultural Graduate.

Course of studies include: Floral Design, Floral Design II (Weddings)

floral design III, interior scaping, Horticultural Construction,

Greenhouse Management, Plant Propagation, Woody and Herb ant

Identification, Landscape Design, Landscape Management, Nursery

Management, Irrigation, and Pest Management.

Course experience include: preparing for and providing customer service

with seasonal plant sales, routine maintenance within greenhouse,

reinforcing course material with new students, member of the student

council committee.

Experience

Paid Intern- Melanie Hernandez, 404-***-****, Youngs Mill Farm, P.O.

Box 233 Kingston, GA 30145

2/11- 5/11

. Transplant plugs

. Water plants

. Load the plants for delivery

. Seed sowing

. Pruning

. Mixing soils

. Organizing plants

Floral Intern - Mark Brewer, 706-***-****, Ransom Floral Company, 5

E. 4th Ave, Rome, GA 30162

9/09- 12/09

. Floral design and arrangements for general sale and holidays -

Vases, Centerpieces, and Wreaths in both silk and live flowers

. Caring and grooming potted plants

. Delivery of flowers

. Assessing and cleaning newly purchased flowers

. Wrapping Poinsettias

. General maintenance including cleaning freezer, grooming flowers

and organizing flowers and supplies.

. General daily management including answering phone, taking orders,

greeting and assisting costumers, maintaining clean environment

Personal Assistant- Yoly Ostertag, 850-***-**** Westwood Retirement

Resort, Fort Walton Beach, FL

6/09- 9/09

. General office filing

. Answering phones

. Assessing environment for safety and cleanliness needs and making

appropriate referrals

. Delivered mail to multiple offices and residence

. Post memorandums and current events

Procurement and Stocking Assistant -Roger Knight, 850-***-****, Fort

Walton Indoor Flea Market, Fort Walton Beach, FL

6/08- 9/08

. Assessed merchandise for sell ability

. Procured merchandise

. Assisted in restoration of merchandise

. Set up displays

. Provided customer assistance

Babysitter -Ammie Twilley, 706-***-****

9/07- 6/09

. Cared for two children ages 2yrs old 6 yrs old

. Light housekeeping

. Child tutoring

References available upon request

Contact this candidate