Customer Service Manager

Elizabeth D. Allen

***** ****** ******* #* . **** Point, California 92629 . 435-***-**** .

********@*******.***

Summary of Qualifications

Professional demeanor and excellent work ethic

Excellent customer service skills

Strong analytic problem solving skills and eye for detail

Ability to complete tasks with minimal supervision

Proficient in Word, Excel, PowerPoint, Outlook, Access, and QuickBooks

Education

B.S., Sociology Major with Psychology Minor, 3.3 GPA

University of Utah

Employment

Zions Bancorporation, Teller/New Accounts Representative

August 2010-June 2011

Received several 100% client satisfaction mystery shop reports.

Responsible for accurately processing debit and credit transactions.

Maintain precise balancing record of up to $15,000.

Build and maintain client relationships to ensure continuous bank loyalty.

Initiate cross-sell bank products through client profiling.

DeAnna Jones, Nanny

August 2009-September 2010

Provide care for infant since two months of age.

Fulfill daily schedule that meet the emotional and physical needs of

infant.

Thaifoon Taste of Asia, Head Hostess

March 2003-June 2009

Received "Employee with the Largest Repeat Guest List" Award for 2006 and

2007.

Created and implemented seating and reservation procedure used at

restaurant.

Developed relationships with clientele to help build the success and

reputation of the restaurant.

Supervise and train hosting staff to ensure proper procedure of restaurant

is followed.

Salt Lake County Criminal Justice Services, Case Manager Intern

August 2007-December 2007

Attended weekly Mental Health Court proceedings, to meet with clients and

discuss client progress with Mental Health Court team and Judge.

Researched client case histories daily, using city, county, and state

databases, in order to notify client of pending court dates and specific

court involved.

Transcribed and updated client court files weekly using Word and Excel.

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