Manager Sales

Kim Kershaw

901-***-**** or 901-***-**** **** Welchlawn Cove *******@*****.***

Memphis, TN 38134

Organized and detail-oriented; Individually motivated and team directed; Strong customer/client service;

Excellent communication, research and analytical skills; Management experience

RELEVANT PROFESSIONAL EXPERIENCE

Senior Sales Analyst FedEx Services, Memphis, TN 2005-present

• Integral part of the quarterly Sales Incentive Compensation Plan payout, which pays more than 3,000

Sales Professionals approximately $11 million each quarter utilizing twenty-two compensation plans

• Evaluate exception request to Sales Incentive Compensation plan made by sales management including

recommending policy to correct complex situations impacting multiple sales groups

• Validate quarterly sales incentive compensation for 3,000+ Sales Professionals including determining

validity of eligibility exceptions according to FedEx policy and compensation law.

• Develop effective written and verbal sales communications to maximize understanding of the variable

compensation process resulting in a 10% reduction in the number of quarterly exception requests

• Develop databases for manual payouts using Excel and Access

• Collaborate with Sales Development & Education in development of online training tools

Manager Administrative Assistant FedEx Services, Memphis, TN 2004-2005

• Provided support to Recruitment Team in search of new employees

• Coordinated and trained temporary employees and new hires in FedEx systems

• Conducted new hire orientation including scheduling desk rides, sales rides, and hub tours

• Supported individual teams’ needs through data entry, validation of statistics, and testing

Student Services Manager High Tech Institute, Memphis, TN. 2004

• Conducted new student orientation

• Advertised open positions, screened resumes, interviewed, and hired applicants

• Worked with Campus Director to recruit and retain new students

• Organized Student Activity Board, Food Closet, and Clothes Closet

• Counseled students concerning academics, attendance, attitude, and personal issues

Human Resources Manager Maynard, Inc., Fayetteville, Arkansas. 2003-2004

• Revised Employee Handbook to insure compliance with current State and Federal HR policies

and law

• Worked closely with management to ensure good employee relations

• Negotiated solutions to resolve employee conflict in departments

• Conducted new employee orientation and enrolled employee’s in medical, dental, and 401K

benefit plans

• Composed articles for employee recruitment to be used in print and radio advertising

• Implemented employee incentive programs to increase in house recruitment

• Researched and implemented new health insurance benefits package for employees

Office Manager Webster University, Fayetteville, Arkansas. 1999 – 2003

• Recruited, assisted and advised 125 students in their pursuit of a graduate degree

• Supervised support staff, including hiring and training functions

• Maintained confidential faculty files and payroll information

• Tracked yearly budget and expenditures

• Researched and wrote State Accreditation Application

• Compiled training manual for position of Office Manager

• Performed market analysis to identify target market for recruitment

Case Manager and Job Coordinator Northwest Arkansas Economic Development District (JTPA

Division), Harrison, Arkansas. 1988 – 1999

• Composed on the job training contracts negotiating compensation, length of training, and benchmarking

for success

• Ensured compliance of legal issues with clients, vendors and employers

• Conducted needs assessments and developed educational & employment plans with clients

• Monitored retention of clients and employers

• Served as Job Coach for clients including effective interviewing, job search skills and resume

writing

• Tracked and followed-up with clients regarding various training programs

• Maintained accounts payable system tracking yearly budget and expenditures

• Conducted pre-employment skills training workshops

• Gathered statistical information for fiscal management

Other full-time and part-time positions held from 1979 – 1988

Interviewer/Secretary –Employment Security Division

Accounts Payable Clerk – Mass Merchandisers

Data Entry Clerk – Insurance Company of America

Insurance Office Clerk – Insurance Company of America

Customer Service Manager – Harps Grocery Store

EDUCATION

Master of Business Administration, Certification - Human Resources Management

Walden University, Minneapolis, MN

Bachelor of Science – Education, Concentration – Human Resource Development

University of Arkansas, Fayetteville, AR, Dean’s List of Students

ADDITIONAL SKILL AND TRAINING

Proficient in Microsoft Word, Excel, Power Point, Access, and Outlook. Counseling techniques, knowledge of

employment law, negotiating skills, coordinating and scheduling of tasks, research and analysis, budgeting, fiscal

management, public speaking, and coaching/training of employees.

Contact this candidate