Training Manager

Catina Gordon

E-MAIL:********@***.***

**** *. ******* ***** **** #47 Home: 520-***-****

Tucson, AZ 85742 Cell: 321-***-****

PROFESSIONAL SUMMARY

. Highly motivated, organized, and detail-oriented Education

Technology Trainer with more than a decade of healthcare technology

experience supporting Epic Training and Implementation

. A passionate and versatile trainer with demonstrated expertise in

courseware development; motivates and cultivates end user skills in

classroom and individual settings

. Skilled in workflow analysis, with a flair for developing and

simplifying procedures and discovering innovative solutions

SPECIALTIES

. Epic/Technology trainer

. Workflow analyst

. Skilled courseware developer

. Fluent in Epic ADT/Prelude, Microsoft Office Applications, Medisoft,

Medical Manager, Captivate and other industry software and proprietary

applications.

PROFESSIONAL EXPERIENCE

Tucson Medical Center 2010-Present

Principal Trainer, 2010-Present

. Responsible for developing curriculum for ADT and Cadence Modules.

. Provided classroom training to admitting and scheduling staff.

. Completed building, testing, and maintaining of training environment.

. Participated in workflow and testing scripts for 2010 system upgrade.

. Active member of Local Optimization Team for ADT.

. Provided support during Go-Live phase as well as manned the command

center during Go-Live for a four thousand employee hospital.

. Developed Computer Based Training modules, as well as maintained post

go-live to capture changes to workflows.

. Participating member of the HMIS project for achieving level 7 for

Tucson Medical Center.

Arnold Palmer Children's Hospital 2006-2010

Pediatric Rehab Educator, 2006-2010

. Design, develop, and delivered Affinity Training to end users

. Ensured insurance guidelines and compliance of all training materials

. Actively participate in monthly goal meetings to confirm that all

changes and state mandates are updated within specified time frames

. Collaborate with physicians and therapists to establish accurate ICD-9

and CPT codes

. Designed and developed departmental preceptor manuals

Nemours Children's Clinic

2003-2005

Education Technology Trainer, 2003-2005

. Developed training processes and materials for hospital/physician

billing, registration, and scheduling

. Monitored and reported the effectiveness of employee training

. Achieved mastery of Epic ADT/Prelude

. Performed in-depth analyses of workflows, data collection, report

details, and other technical issues associated with use of the software

. Served as a liaison between end users and enterprise build team and

staff

. Participated in build, validation, and implementation phases for 10 go-

live facilities; provided ongoing support after launch

. Implemented Epic computer systems throughout entire organization

. Built and developed Epic database training and live environments after

implementation

Nemours Children's Clinic 2000-

2005

Senior Registration Supervisor, 2000-2005

. Developed organizational strategies to improve accuracy of patient

records, streamlined payment processes, verified eligibility, and

tracked status of claims

. Ensured the correct usage of ICD-9 and CPT codes prior to processing

claims

. Resolved insurance denials and claims corrections

. Coordinated all facets of patient registration and scheduling

. Supervised registration department to ensure accurate Kronos

timekeeping for all employees

Blue Cross Blue Shield of Florida 1999-2000

Provider Representative, 1999-2000

. Conducted predeterminations for the approval of inpatient and

outpatient procedures and surgeries, and redeterminations for the

first level appeal process

. Ensured accurate processing of affirmations, reversals, and

dismissals

. Conducted research to ensure appeals were processed appropriately

. Assisted physicians and staff with correction of ICD-9 and CPT on

denials

EDUCATION

. Nova Southeastern University, Orlando, Florida MBA September 2011.

. Florida Southern College, Orlando, Florida BS Business

Administration Computer Information Systems Concentration,

December 2008.

. Epic Training Environment Development (TED) in Cadence October

2010.

. Epic Prelude Certification NVT, 2009

. Epic Credentialing in:

Resolute

Cadence

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