Administrative Assistant Customer Service

LUMENE H. PAISIBLE

Administrative Professional

Recently served as the Nuclear Energy Institute receptionist and administrative assistant for IST Management

Corporation to provide front office support to the Office Manager and constituents of the Institute.

Over twelve years of combined experience in functional areas of project management, marketing research and

executive administration. I have proven my ability to offer consistent and strict confidentiality, ethical judgment,

effective employee relations and excellent customer service.

PERSONAL PROFILE/PERSONAL ATTRIBUTES

• Excellent Verbal and Written Communication Skills

• Technologically literate with proficient experience in Microsoft Office Suite

• Maintains Effective Organizational and Time Management Skills

• Strategic and Skilled Negotiator

• Excellent Problem Solving Skills

• Works Well Independently or in a Team Environment

• Excellent Work Ethics and multi-tasking ability

• Creative, Highly Motivated and Positive Individual

• Appreciates Constructive Criticism and Learning Opportunities

EMPLOYMENT HISTORY

IST Management, Inc. / Nuclear Energy Institute

December 2007 – June 2010

Receptionist / Administrative Assistant (Office Management)

• Serve as primary point of contact for all employees and constituents of the Institute.

• Developed standard operating procedures (SOPs), streamlined and updated working documents such as

training manuals for catering, courier service, and front office.

• Manage information content of meetings utilizing PowerPoint to be displayed on the television monitor.

• Provide support with assembling briefing materials, name badges, tent cards, meeting folders for local and

international meetings ensuring quality control.

• Organize and coordinate the logistics for onsite and offsite meetings to include catering, audiovisual

equipment and teleconference set up.

• Answered switchboard phone system and directed calls to appropriate staff.

• Assisted with word processing and data entry of meeting registrations.

• Developed tracking systems for all office tasks and equipment on an Excel spreadsheet.

• Provided research support utilizing the World Wide Web and summarized the information for reference.

• Managed inventory and supply of office equipment and trouble shoot.

• Assist with preparing requisition for repairs and maintenance, troubleshooting issues with computer systems,

fax machines and printers before escalating as necessary.

• Assist with ordering supplies and equipment.

• Established and maintained organizational files, records, data systems and periodicals.

• Serve as a resource for the retrieval of program related documents and an information resource on the use of

front office resources.

• Perform a variety of secured document management.

• Supervised and coordinated work of permanent and temporary staff on a project basis.

LUMENE H. PAISIBLE

Administrative Professional

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Vitel Corporation, Landover, MD

August 2001 – May 2007

Executive Assistant

• served as primary point of contact for all employees and constituents of the corporation.

• Managed and Maintained Chief Information Officer’s email in his absence, responded to inquires,

appointment requests, and assigned appropriate technicians for resolution.

• directed incoming calls to appropriate staff and scheduled appointments for the technicians.

• Prepared memorandums, flyers and marketing presentations for the CEO and coordinated the distribution of

marketing materials.

• prepared various electronic and print communications, consulting agreements and statements of work.

• Assisted in the production of financial updates and daily customer help desk reports.

• Researched IT vendors to establish corporate accounts to reduced cost to company for purchase of IT

equipment, licenses and software.

• monitored the quality of client database information and ran queries to import data to create reports for the

production of charts, tables, graphs and presentations.

• Managed development, streamlining and updating of documents such as standard operating procedures

(SOPs) and training manuals.

• Organized and maintained reference and project-related materials and file storage media

• Researched and established offsite data storage to maintain confidential records and negotiated yearly

contract renewal.

• Reconciled invoices and payouts to vendors.

• Ordered and maintained office supplies.

• Assisted with troubleshooting PC and software issues, software and network printer installations and

upgrades.

• Assisted with the set-up of and configuration of e-mail accounts.

• Supervised and coordinated work of permanent and temporary staff.

Shuggol Research, Bethesda, MD

July 2000 - July 2001

Marketing Assistant

• Contacted potential constituents to form focus groups for testing various products.

• Maintained client files and insured financial compensation was awarded to participants.

• Established and maintained organizational files, records and database systems.

Catholic Charities, Forestville, MD

January 1999 - July 2000

Office Assistant

• Serve as primary point of contact and directed incoming calls

• Distributed flyers and service information, and performed other daily office functions.

• provided assistance to program support staff with faxing, photocopying, shipping and filing of confidential

documents.

• Established and maintained organizational files, records, data systems and periodicals

• Reviewed time and attendance records for team members; ensuring accuracy and completeness for final

approval and payroll processing.

• Exercised good judgment in dealing with problems of moderate scope within office operations.

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LUMENE H. PAISIBLE

Administrative Professional

Page 3 of 3

VOLUNTEER EXPERIENCE / SUMMER

Addison Road Daycare Center, Seat Pleasant, MD

June 1997 - August 1997

Teacher’s Aid

Prince George’s County Health Department, Cheverly, MD

July 1996 - August 1996

Administrative Assistant

Prince Gorge’s Community College Library

June 1996-July 1996

Librarian Assistant

St. Anne’s Infant Home, Hyattsville, MD

July 1995 - August 1995

Administrative Assistant

QUALIFICATIONS

• Experience in project management, marketing research and executive administration

• Exercise a high degree of initiative, judgment, and insight in the planning, design, and execution of business

activities and/or technical and administrative assignments

• Effective in working alongside management to achieve corporate objectives, with extensive experience in

leading and/or collaborating with diverse individuals and/or within teams

• Technologically literate and proficient with experience in various software applications:

o Microsoft Windows Operating Systems (95-2007)

o Microsoft Office Suite (Word, PowerPoint, Excel, Access) Visio, MS Project, Microsoft Outlook

o WordPerfect

o Adobe Acrobat Professional

• Understanding of Federal Government Travel Rules and Regulations

• Ability to work with a wide variety of stakeholders including Federal, non-profit, community, research,

advocacy, and policy-based organizations

• Experienced in researching, identifying, and acquiring resources and coordinating the efforts of team

members as needed.

EDUCTATION AND CERTIFICATION

TESST Technical Institute, Beltsville, MD

Computer Applications Specialist

April 1999, Certificate

Largo High School, Largo, MD

General Studies

June 1997, Diploma

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