Manager Quality Assurance
Resume:
Judy K. Phelps **** Clay Street, Ashland, NE 904-***-****
Executive Summary
Passionate community leader and an advocate for the most vulnerable.
Demonstrated record of developing effective, viable programs that meet the needs of the community.
Highly trained Certified Public Manager, a nationally recognized comprehensive development
program for public sector managers.
Experience
Kelly Services Omaha, NE
Program Evaluator 05/11 to present
• Currently employed on a temporary basis to evaluate the effectiveness of several Maternal and
Child Health programs for a non-profit agency affiliated with the University of Nebraska Medical
Center.
Department of Children and Families Daytona Beach, FL
Substance Abuse and Mental Health Program Administrator 10/09 to 05/11
Contract Management Supervisor
Substance Abuse and Mental Health Program Administrator
• Appointed by the Circuit Administrator as the substance abuse and mental health (SAMH) official
of the Circuit.
• Primarily responsible for the development and implementation of all SAMH programs with a
primary focus on streamlining the service delivery system and reducing the number of children in
out of home care.
• Reviewed and approved all contracts for services between the Department and provider agencies.
• Managed a budget exceeding $21 million and, in coordination with the Circuit Administrator, made
final decisions on the allocation of those resources to service providers.
• Represented the Department of Children and Families in collaborative community activities,
including Trauma Informed Care and Co-Occuring Capability work groups, Prescription Drug Task
Force, Quality Parenting Initiative, and the redesign of Foster Care.
Contract Management Supervisor
• Supervised Contract Managers, who serve as the single point of contact and the Department’s
direct liaison with service providers including SAMH programs, domestic violence shelters,
homeless outreach programs, and two lead agencies for the privatized child welfare system.
• Responsible for the oversight and planning for over $217,000,000 in contracted services and
programs.
• Monitored all programs and services implemented by the lead agency and SAMH providers to
ensure the safety and permanency of children, as well as overseeing all efforts to reduce the
number of children in foster care.
Department of Children and Families Jacksonville, FL
Supervisor 11/2006 to 10/2009
• Supervised protective investigators and achieved significant improvements in their productivity.
• Reviewed case records for completeness and adherence to statute and policy.
• Participated in developing and implementing agency administrative policies.
Department of Children and Families Jacksonville, FL
Data Analyst/Program Specialist 10/2004 to 11/2006
• Presented statistical information to stakeholders and community partners.
• Led award winning quality improvement teams.
• Wrote, designed and produced an automated quality assurance tool that was nominated for a
Davis Productivity Award.
Department of Children and Families Jacksonville, FL
Protective Investigator 03/2004 to 10/2004
• Investigated allegations of abuse and neglect.
• Maintained rigorous time standards.
• Promoted within seven months of employment.
University of Nebraska at Omaha Omaha, NE
Program Manager 09/1998 to 05/2004
• Managed the entire process and outcome evaluation of a two county juvenile drug treatment
program; from grant application to final report.
• Maintained federal grant funds and prepared reports to funding bodies.
• Developed statistical data base to store voluminous data.
• Performed validation and testing of data using proven methodology.
Black Hawk County Health Department Waterloo, IA
Evaluator/Program Development 07/1989 to 06/1996
• Pioneered the concept of offering services to children in the school system. Programs included
substance abuse and mental health screening, medical oversight and outpatient treatment
programs.
• Recruited and chaired a Community Leadership Steering committee to ensure continued
responsiveness to community needs.
• Lectured and participated in workshops, radio and television interviews, community meetings and
other organizational functions to promote acceptance and support of children’s program.
• Authored grant proposals and reports for submission to funding bodies.
Education
University of Nebraska at Omaha Omaha, NE
Bachelor’s Degree 1999
Florida State University Tallahassee, FL
Certified Public Manager 2009
References
Reginald (Reggie) Williams,
Circuit 7 Administrator,
Department of Children and Families
Daytona Beach, FL
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