Management Training
Resume:
MARC N. CAPOZZA
E-mail: ****@*****.***
New York, NY 10011 Mobile: (917) 655 - 4185
PERSONAL SUMMARY
Management professional with over twenty years of experience in the legal
and higher education environments. Intuitive, resourceful problem-solver.
Adept in start-up operations. Proven results in conflict resolution, team-
building and consensus management in multicultural organizations.
Demonstrated abilities in coaching, training, and leadership building,
utilizing Masters Degree in Counseling. Specific proficiencies and
capabilities include:
Process Improvement ~ Training/Development ~ Coaching/Mentoring ~
Budget Management
Recruitment/Selection ~ Employee Relations/Performance Reviews ~ Vendor
Relations ~ Visible Supervision Project Management ~ Records
Analysis/Maintenance ~ Critical Path Decision-Making ~ Strategic
Planning
PROFESSIONAL EXPERIENCE
Manager, Secretarial Services
2006 - 2010
Kenyon & Kenyon, New York, NY
Managed a staff of 76 secretaries and administrative assistants at a large
Intellectual Property law firm. Worked directly with Partners and Senior
Management to coordinate all staff schedules and work flow evaluations,
review time & attendance compliance, conduct annual performance reviews,
and communicate and enforce firm policies and procedures. Review all
employee relations matters; coordinate with Human Resources to implement
solutions.
* Consolidated secretarial positions, eliminated redundancies, and
streamlined staff size and reporting structure which reduced secretarial
operating budget by 50% in two years.
* Identified requisite secretarial skill sets to meet partner needs and
critical departmental functionalities which improved recruitment and
selection process, and enhanced individual career path growth potential.
* Created interdisciplinary secretarial teams, which increased work product
efficiencies, enhanced individual team members' skills and experience,
and expanded secretarial resources across all practice areas.
* Coached, trained and mentored staff in the areas of individual career
growth, goal setting, personal responsibility and motivation, team
building and communication and attorney relations.
* Created training manuals that clarified individual job responsibilities
and team structures, streamlined the onboarding process and reduced the
learning curve for new hires, which maximized firm resources.
Life Coach
2000 - present
Independent Consulting,
Assists clients with guidance and coaching in personal, career,
employee/employer relations and executive/organizational issues including
conflict resolution. MBTI proficient.
Librarian / Information Specialist
1997 - 2006
Frommer, Lawrence & Haug, LLP, New York, NY
Marc N. Capozza
p. 2
Provided librarian and information specialist services for boutique law
firm specializing in Intellectual Property law, ranked in the top 10% of
patent firms in 2005. Maintained all library records, subscription updates
and financial reports. Conducted IP and scientific research at domestic and
international public and law libraries. Prepared and distributed daily news
digests, competitive intelligence and court proceedings to firm partners.
* Responded to all research and information requests from attorneys,
scientific advisers and legal staff, identified sources, prioritized and
distributed research findings that met or exceeded expectations under
tight deadlines.
* Advised partners and attorneys on corporate information, patent law
updates and court proceedings affecting clients and pending litigation
which improved client relations and attorney efficiency.
* Conducted background checks and fact-finding research on clients and
competitive business environment, and compiled daily review of news
digesting services to keep attorneys informed of critical client
developments.
* Implemented systems and procedures for Continuing Legal Education program
to maintain firm compliance with regulatory requirements.
Director, Department of Campus Life
1995 - 1997
Paul Smith's College, Paul Smiths, NY
Provided supervision, training and leadership to a management staff of 75+
at four-year Liberal Arts College, reporting to the Director of Student
Affairs and the President. Developed policies and procedures, created
management training materials and conducted recruitment & selection and
evaluation & promotion of staff.
* Developed new personnel policies, procedures and protocols and created
training materials that improved staff efficiency and productivity,
reduced paperwork and enhanced management relationships with students .
* Served as Office Administrator, coordinating all aspects of budget and
personnel administration, including contract negotiation with unions and
outside vendors, increasing department accountability and reducing costs
.
* Consulted the office of the President on college retention programs
departmental reorganization major building renovations to increase
enrollment and maximize resources of physical plant.
Director, Department of Student Life
1983 - 1994
Roger Williams University, Bristol, RI
Conducted all activities related to student life for a 160-person
department with four divisions and a $2 million budget at a prestigious
liberal arts college. Established new recruitment marketing programs,
record-keeping protocols and training materials. Supervised and arbitrated
disputes between employees, departments, labor unions, students and
parents. Installed new record-keeping systems and conducted all staff
training and development.
* Created innovative training program for staff, utilizing role-play and
hands-on experience that improved employee morale, enhanced productivity,
reduced potential liabilities during conflict resolution.
* Redesigned job descriptions and reporting structure which improved
productivity and reduced costs.
* Developed situational response manuals that improved operations and
enhanced organizational memory.
* Adjunct Faculty
1988-1994
Prepared curriculum and taught college orientation program for incoming
students. Assisted with recruitment and selection of faculty. Coordinated
programs to improve interdepartmental and faculty relationships.
EDUCATION
University of Southern Maine: BA, History
University of Rhode Island: MA, Counseling/Administration
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