Customer Service Office Assistant
Resume:
Kwontha N Little
North Little Rock, AR 72118
Phone: 501-***-****
Alt. Phone: 501-***-****
E-mail: ***********@*****.***
OBJECTIVE
Seeking a position as a professional office assistant that allows me to utilize my skills, knowledge,
and customer service expertise to meet and exceed company goals and objectives.
SUMMARY OF QUALIFICATIONS
• Highly motivated and customer service oriented professional.
• Excellent verbal and written communication skills.
• Skilled at building effective working relationships with internal and external customers.
• Excellent computer skills, proficient in Microsoft Office, Word Processing, and
Spreadsheet applications.
• Excellent work ethic and drive to go above and beyond to meet and exceed expectations.
WORK EXPERIENCE
Express Personnel 2/2011 - Present
Office Assistant (Temporary) - ITT Technical Institute Little Rock, AR
• Work as a temporary employee sourcing job leads for graduates.
• Assist with career fairs, research job openings, and input information into database
system.
• Notify students of companies that are hiring.
Gordman's 10/2010 - 1/2011
Seasonal/Temporary Cashier Little Rock, AR
• Ensured that each customer received outstanding service by providing a friendly
environment, which included greeting and acknowledging every customer.
Kwontha N Little
4920 Augusta Circle, Apt C North Little Rock, AR 72118 • 501-***-**** • ***********@*****.***
• Maintained outstanding standards and solid product knowledge.
Kohl's 10/2010 - 1/2011
Seasonal/Temporary Sales Associate Little Rock, AR
• Aided customers in locating merchandise throughout the store.
• Assisted in processing and replenishing merchandise and monitoring floor stock.
• Solicited, opened and activated Kohl’s Charge applications.
Staffmark 8/2009 – 3/2010
Office Assistant (Temporary) - Arkansas Department of Education Little Rock, AR
• Worked as a temporary employee providing administrative assistance to human resource
staff.
• Properly handle confidential information in a professional manner.
• Performed research on state's website to find qualified job applicants for available
positions.
• Provided telephone support to staff and assisted with special projects as needed.
Staffmark, continued:
Office Assistant (Temporary) - Moody & Richey Law Firm Little Rock, AR
• Worked as a temporary employee to file claims for clients who were exposed to asbestos
through their job.
• Thoroughly researched job and medical history of clients.
• Consistently met deadlines given for filing claims.
Fidelity Information Service 5/2006 - 6/2008
Customer Service Representative Little Rock, AR
Kwontha N Little
4920 Augusta Circle, Apt C North Little Rock, AR 72118 • 501-***-**** • ***********@*****.***
• Maintained highest standards of customer service with emphasis on customer satisfaction
levels and prompt resolution of customer problems or concerns.
• Responsible for setting up customer accounts, answering customer questions, problem
solving and resolving account billing inquiries.
Pinnacle Business Solutions 9/2005 - 5/2006
Enrollment Specialist Little Rock, AR
• Enrolled Medicare eligible participants into Medicare plans.
• Performed research on medications to ensure proper plan coverage.
• Compared plans and suggested the best plan to fit each customer's needs.
EDUCATION
Pulaski Technical College 2007 - 2009
Area of Study: Business Management North Little Rock, AR
Completed 2 years of study, including courses in:
• •
Microcomputer Applications Introduction to Business
• •
Computer Concepts Legal Environment of Business
• •
Document Processing English Composition
Contact this candidate