Quality Assurance Manager
Resume:
Melissa Menatti
801-***-**** abg9ir@r.postjobfree.com
Executive Director
Possess strong presentation skills to engage the audience in verbal participation building on the dynamic in the
room to create greater interest. Interpersonal acumen to screen potential candidates, instill a mutual vision in the
mission of the company that carries over into ongoing training to forge effective teams. Leader in developing
vendor relationships, negotiating contracts for a substantial financial savings, and following through to ensure
high level of service. Ability to design a marketing image to build the company brand, clearly communicate
their vision and build a positive corporate reputation. Successful at creating the vision, direction and strategies
to establish new departments, evaluate current company performance and improve products.
Core Qualifications
Solution-Oriented Recruitment and Retention
Open-Minded and Creative Visual Design and Communication
Clear and Effective Communication Negotiations and Quality Assurance
Confident Presentation Skills Team Development and Motivation
Strategic Planning
Continuous Quality Improvement
Personal Strengths
Ability to undertake new and unique challenges. Interpersonal communication and motivation to engage as a
whole towards a common goal. Superior planning, organizing and project management skills.
Education
Bachelor of Arts in Humanities, Art History Brigham Young University, 2004
Skills
Technical: Microsoft Office Suite, Adobe Creative Suite, Quickbooks
Interpersonal: Behavioral Interviewing, Negotiating, Conflict Resolution, Creating Vision and Motivation
Personal: Writer, Photographer, Voice Artist
Professional Experience
Director of Internal Operations
Health Behavior Innovations, 2006-2010
Strategically developed the areas of IT, HR, Graphics & Marketing and Project Management for enhanced company
performance and team development.
abg9ir@r.postjobfree.com
www.MelissaMenatti.com
Information Technology
o Architected and provided reliable IT systems for the company employees and operations.
o Implemented a company-wide voice-over IP system.
o Contracted hosted-IT-management systems. Co-managed network development, internal server management,
hardware, software, as well as web, email and server hosting.
Melissa Menatti
801-***-**** abg9ir@r.postjobfree.com
o Ensured quality IT support and troubleshooting for all company employees.
o Coordinated website development (content and design) for 3 separate websites.
Human Resources
o Processed payroll.
o Negotiated benefits to ensure best quality and savings for employees.
o Developed company policies and wrote Employee and Manager Handbooks.
o Designed a cohesive recruitment system for smooth and consistent hiring, ongoing employment practices, training and
termination.
o Developed Continuous Quality Improvement program to evaluate current company performance and ongoing
improvement systems; trained managers and developed feedback reports and analysis.
o Planned and catered all company events, trainings and meetings.
o Developed Internship program in coordination with the local colleges and universities;
o Screened candidates for skill set as well as internal motivation and drive commiserate with the position, team and
company vision. Grew the company from 15 to 85 employees with 90% retention.
o Projected hiring and training costs to anticipate financial needs and growth expectancy.
Graphics and Marketing
o Unified and developed the company’s visual image.
o Learned Adobe Creative Suite and developed all marketing materials.
Brochures, posters, postcards, advertisements, logos, letter head, web templates, success marketing campaign,
handbooks, and forms.
Project Management
o Entrusted to develop and manage special projects for the CEO.
o Negotiations for vendor contracts.
o Voice artist for phone systems and training modules.
Executive Manager
Midwives College of Utah, 2002-2004
As the only full-time employee of the college, I worked with the Board of Directors to develop all aspects of the college
including recruitment, program development, billing and finances, website and software development, and designing and
publishing catalogs, brochures and other marketing materials.
Executive Assistant
Sierra West Jewelers, 2001-2002
Western Standard, 2001
Aspen Grove, 2000
Working as an executive assistant in these companies I carried many responsibilities in addition to the support of the
executive team. These responsibilities included client and vendor relations, billing and finances, product inventory
(including diamond audits), template design, developing efficient office procedures, and conflict resolution.
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