Customer Service Manager

Teresa Perry________________________________________________________________________

*** **** **. *****, ** 51638 712-***-****

Objective: Clerk

Qualifications: The past thirteen years have been in an office setting, as a customer service

representative. Customer problems were resolved by E-mail, and also by phone and written

correspondence. The company’s production standard was 28 transactions per hour. This was

always met or exceeded, which was praised on company reviews. Verifiable typing test scores of

55 wpm, with no errors, are on file. Attendance records confirm less than 1 day of absence per

year during this time. Before working in an office, the previous 20 years were spent in the

cosmetology field. First as a school manager and an instructor, and later as a salon owner. As a

school manager, clerical skills were developed, as well as skills in personnel management. Con-

Ed classes were attended annually, and included instruction in areas such as teaching skills,

customer psychology and conflict resolution. As an instructor, duties included supervising,

lecturing, and evaluation, in both the classroom and clinical areas. Bookkeeping and customer

relation skills were developed as a salon owner. Proficient in the use of a PC, the AS400 system,

data entry, calculator, copier and fax. In December 2010, completed a skills upgrade course in

Microsoft Word, Excel and Power Point. Also completed a short course in Medical Terminology.

Work Experience:

08/1997 06/2010 Customer Service Representative, CDS-Global, Red Oak, IA

Assisted customers with questions concerning their account. Records were

researched on the AS/400 database. Problems were then resolved, and the customer was

generally answered by E-mail. Also worked in Data Entry.

08/1994 08/1997 Store Associate, Radio Shack, Shenandoah and Red Oak, IA

Stocked shelves, aided customers with purchases, and sales.

06/1993 06/1994 Telemarketer, ETC, Essex, IA

Called prospective customers to sell items or services for clients.

12/1989 12/2007 Hairstylist, Teresa’s Hairdesign, Essex, IA

Cut and styled hair as a self-employed hairstylist.

06/1974 06/1989 Cosmetology Instructor/Business Manager, South West Iowa

Cosmetology College, Shenandoah, IA

Educated cosmetology students in both hands-on and classroom training.

As a school manager, completed student enrollment forms, balanced daily

receipts, filed sales tax records, assured compliance on student loan paperwork, prepared weekly

payroll, accurately maintained and stored records, and prepared mass mailings.

Education:

Certificate-Office Skills Upgrade, Southwestern Community College, Red Oak, IA

Certificate-Medical Terminology, Southwestern Community College, Red Oak, IA

License, South West Iowa Cosmetology College, Shenandoah, IA

Diploma, South Page High School, College Springs, IA

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