Customer Service Sales

Connie Baylor-Ferguson

**** ***** *****

Cedar Hill, TX 75104

972-***-****(home) 469-***-****(cell)

To obtain a position that will allow me to utilize my skills and has

potential for growth.

Highlights of my Qualifications

. Fifteen + years of sales, travel, and customer service experience

within the travel and hotel industry.

. Superior communication skills with customers via telephone

reservations.

. Presents information in a wide variety of ways, emphasizing excellent

customer service while providing travel consultation.

. Flexible and patient under pressure; ability to meet challenges in an

ever-changing environment.

. Professional attitude in establishing rapport with clientele.

.

Education

Certified Travel Consultant-Wellesley Travel School

Teacher Certification-LeToureau University

Bachelor of Arts in Public Management---Huston Tillotson

University May 2000

Computer Skills: SABRE, APOLLO, and Microsoft Office

Professional Experience

July 2010-June 2011

Work At Home Customer Service Sales Rep---

Hilton Hotels Corporation

July 2006-December 2009

Work At Home Travel/Customer Service Agent-

American Express Travel

July 2006-Present

Fourth Grade Teacher-C.J. & Anne Hyman Elementary

Duncanville ISD

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