Customer Service Manager

Keyynna Williams

720-***-****

********@*****.***

Skills

. 4 years of Management and Supervision

. 5+ years of Customer Service experience

. Experience in Word, Excel, Power Point, Access

. Typing at 35 wpm and 10 Key at 6200 kph

. Administrative skills with Data Entry, Clerical, and Timecards

Work History

Discovery research Group 05/2007-05/2011

Shift manager

. Conducted outbound surveys with respondents

. Promoted to supervisor and provided exemplary customer service to the

employees

. Communicated with our corporate headquarters office

. Promoted to Shift Manager and became the assistant to the Office

Manager

. Supervised the day and evening shift employees

. Calculated and improved payroll system, entered timecards, conducted

monitoring sessions, listened to interviewers phone calls to the

respondents

. Interviewed potential new hires

. Received inbound and responded to outbound customer complaint calls,

including receptionist work

. Opened business doors and closed at the end of shift

Auerbauch/Lyco Meat 05/2007-12/2007

Meat Packer

. Responsible for boxing and stamping meat in a warehouse setting,

operated factory equipment to process the meat, and worked the cash

register in the deli

. Efficiently picked and packed customized meat orders to fulfill

customer's requirements

. Assisted the deli by waiting on customers promptly, courteously, and

accurately

SELF-EMPLOYEED 01/1998-Present

Freelance Cosmetologist

. Provided professional services to clients, through the care of their

skin, hair, and nails.

. Ability to cut, shampoo, condition, style, color, permanent wave, or

straighten hair of all types

. Professional use of scissors, clippers, curlers, straightening irons,

and dryers to give customers fashionable hairstyles

Education

Community College of Denver Denver, CO Nursing and

Psychology

Pickens Technical School Aurora, CO Cosmetology

Benson High School Omaha, NE Diploma

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