Customer Service Data Entry

**** *.*. **** ******* Cell: 954-***-****

Miramar, FL 33319 **********@*****.***

LORETTA NELSON

DATA ENTRY * CUSTOMER SERVICE * CLERICAL ADMINISTRATOR

Utilizing my professional background and skills to deliver outstanding customer service.

Ten years of professional experience in professional business environment.

Demonstrate ability to meet commitments either independently or in team environment.

Extremely self motivated, detail oriented and comfortable working in a fast paced environment.

Excellent Communication Skills

PROFESSIONAL OBJECTIVE: Seeking a career growth opportunity with a progressive

company utilizing my professional background and skills.

PROFESSIONAL SKILLS: Expert Microsoft Office Suite Products and Internet; Typing speed-

65 wpm; Alpha Keystrokes-8,000; Numeric Keystrokes-8,000; Dictaphone; Experienced Medical

Insurance records and coding; Team Player; Excellent communication skills (written and verbal).

PROFESSIONAL EXPERIENCE:

1/09-4/10 Jet Blue Airlines Ft. Lauderdale,

Reservation Agent

I would book reservation, answer customers questions, handled heavy call

Volume.

Transfer to other departments, cancelled reservations, emailed itinerary, rebooked

Reservations, look up flight information, look up flight arrival times and

Cancellations. Give price quotes to customers. Add service request to

Reservations.

5/05-1/08 Nations Health Diabetic Company Weston, FL

Doctors Chaser/Customer Service Representative

Handled 150 incoming and outgoing calls daily. Utilized Access software to keep

accurate records of personal data, customer inquiries, complaints, and comments.

Received high volume of faxes with patient’s medical information from physician

offices daily. .Confer with customers by telephone about their healthcare. Ensured

that orders were processed correctly. Assigned to various projects by management.

Exceeded productivity goals monthly. Delivered high quality customer service to

internal and external customers. Obtain and examine all relevant information to

assess validity of complaints before submitting to other department. Handled cross

team interactions professionally.

2/02-8/04 Home Buyers Warranty, Ft. Lauderdale, FL

Customer Service Representative

Managed homeowners warranty contracts for their homes and appliances.

Provided customers with information about their warranty services. Input data via

customized software program from scheduling contractors to perform services in

customers homes. Scheduled contractors efficiently and timely. Handled 100

incoming and out going calls daily. Checked customers service records to ensure that

customer inquiries were handled timely. Utilized Microsoft Office Suite products

efficiently.

4/99-6/00 Records Keepers Ft. Lauderdale, FL

Data Entry Clerk

Read source documents and entered data in specific data fields using alpha-numeric

key strokes. Compile,sort and verify the accuracy of data before it is entered.

Located and corrected data entry errors, or report them to supervisors. Maintained

logs of activities and completed work assignments. .Loaded machines with required

input and output media such as disks and cards. Gathered, registered, and arranged

the material to be typed following specific instructions. Electronically sorted and

compiled text and numerical data, retrieved and updated documents as required.

1/98-12/98 Sports Authority Ft. Lauderdale, FL

Data Entry Clerk

Performed general administrative duties such as copying, faxing and reception.

Input data via computer accurately and timely. Maintained productivity standards at

all times. Ensured that duties were performed timely.

EDUCATION: BRYANT AND STRATTON BUSINESS INST, Syracuse, N.Y.

Certificate 1989

Major: Medical Receptionist

Medical coding ICD-09 and CPT, Medical Transcribe.

REFERENCES: Available upon request

Contact this candidate