Project Manager

ALEX SANCHEZ

**** ** **** ****** . **** Loma, California 91701 .

************@*********.*** . 909-***-****

SUMMARY

* ***** ** *********, ***********, and proven experience in Business

Analyst roles with expertise in project management lifecycle methodologies,

analysis, project development, process improvements, implementations, and

compliance in diverse business environments. This includes projects in an

infrastructure redesign of a new software suite, large business Tax/Payroll

System implementations, Internet Business Solutions, and managing IT and

Accounting Sarbanes-Oxley reviews. Has exceptional aptitude for inventing,

grasping and applying new concepts to increase productivity. I am a

creative problem-solver that demonstrates initiative in searching for ways

to improve efficiency and accuracy, while mitigating risks.

EXPERIENCE HIGHLIGHTS

Ceridian by Kelly IT Staffing - Fountain Valley, CA

November 2010 - May 2011

Business Systems Analyst

o Performed detailed root cause analysis of production validation defects

in payroll extract and Source Data Manager, as reported by independent

customers and by external or internal users.

o Proactively data mined newly captured data for the Business Solutions

Support department and performed quantitative analysis utilizing Pivot

Tables, Charts, and created a dashboard reporting matrix for Management,

without instruction.

o Demonstrated initiative by performing root cause analysis on the new

baseline matrix and pinpointed the activities in which created demand.

o Performed Data Analytics and reported Findings, Risks/Successes,

Recommended Correction Actions, and Expected Results to Team Leads and

Ceridian Management.

o Possess excellent root cause analysis, resolution and implementation to

improve the operational efficiency of internal/external partners and

clients.

Cynergy Information Systems - Los Angeles, CA

September 2010 - October 2010

IT Analyst Consultant

o Subcontracted by Ernst & Young IT Advisory Services as an Analyst to

contribute to an IT Effectiveness Assessment project for the Los Angeles

Department of Water and Power.

o Performed discovery sessions and data collection activities with LADWP

stakeholders to gather information relating to IT expenses and the

effectiveness of the IT expenditures.

o Reported discovery observations, data, and implications for Demand

Management to EY Advisory team for consolidation.

o Performed Root Cause Analysis for Release Management, Change Request,

Service Request, and Incident Ticket Management deficiencies.

o Proposed solutions to improve efficiencies, customer service and costs,

with baseline spend savings, industry leading practices, supporting

strategy, deliverables, milestones, and dependencies.

KHovnanian Homes - Ontario, CA

February 2006 - August 2009

Business Systems Analyst

o Lead Analyst for a California infrastructure redesign of a new software

suite for three business units. Each business unit consisted of an AS400

with JD Edwards World applications that successfully converted to a

company wide Oracle JD Edwards EnterpriseOne system, while converting

approximately six other software applications.

o Utilized project management experience and lifecycle development

methodologies while overseeing all phases of the project including JAD

Sessions, functional requirements, development, resource planning, status

reporting, implementation, change management, user acceptance testing,

and lessons learned.

o Ensured Configuration Management Activities followed internal Change

Management policies and procedures and proficiently provided all the

necessary supporting documentation for QA, testing and SOX audits. This

included running SQL statements on library tables to generate reports to

be analyzed against JDE Change Management reports.

o Team Lead and liaison between business unit users, Corporate IS

development team, vendors, and project stakeholders, conducting

interviews and meetings to gather requirements and to develop technical

specification documents.

o Facilitated working sessions with management in various departments for

three business units performing discovery and gap analysis in previously

captured business processes and proposed alternative systems designs and

recommendations.

o Managed AS400 JDE reviews of internal IT and Accounting controls under

Sarbanes-Oxley thus resulting in no Ernst & Young audit findings or

significant deficiencies for three consecutive years, the highest E&Y

rating and reliability within the Corporation.

WSI Internet Consulting and Education - Rancho Cucamonga, CA November

2003 - February 2006

President - Certified Internet Consultant / Business Analyst

o Performed effective B2B lead generation techniques and marketing

strategies to acquire business from small to medium size companies thus

building and growing a client base.

o Performed Internet Business Analysis with clients to determine specific

business requirements and identify potential opportunities in business

growth through: sales, brand awareness, efficiencies, customer support,

and service.

o Composed Strategic Internet Business Solution proposals (RFPs) outlining

products, strategies, solution benefits, associated costs, and presented

to clients for approval and feedback.

o Experienced project manager in promoting website strategic vision through

analysis, strategy, design, user acceptance testing, development, and

marketing resulting in a ROI for the client.

o A proven project management lifecycle methodology (Discovery, Internet

Business Analysis, Build, Implement, Measure, and Manage Results) was

utilized through a customized dashboard to consistently develop and

deploy cost-effective campaigns.

ADP Tax & Financial Services - San Dimas, CA

June 1999 - November 2003

Business Analyst

o Analyzed system processing and worked with experienced team members to

write functional system specifications for process improvements.

o Created and implemented a structured training curriculum for new

associates for a department of 228 associates, improving processes,

reducing training cost, and mitigated risk in processing errors by 85%.

o Audited timely remittance of 1.34M Federal, State, and Local payroll tax

deposits quarterly in various media output forms including electronic

(EFT), magnetic media, and hard copy remittances worth $1.58B.

o Mitigated risks by ensuring filings were remitted in compliance with

Federal, State, and Local agency requirements (99.6% accuracy rate).

o Provide support and troubleshot issues that required a higher degree of

technical acuity.

Implementation Specialist

o Successful timely implementation of tax and payroll application systems

to large enterprise environments. Implementation duration ranged from

three weeks to 18 months with projects over one million dollars in cost.

o Analyzed complex client specifications, researched appropriate conversion

methods, developed and managed a conversion strategy to install new

accounts on time, and meet client and ADP processing objectives while

using the Tax & Financial Services Project Life Cycle (PLC) methodology

as a guide (project management best practices).

o Trained and supported clients in newly installed systems through their

first successful tax processing.

o Provided ongoing service to assigned clients including: guidance and

technical assistance to other associates.

OTHER QUALIFICATIONS & TRAINING

o Project+ Certified (Prepared to take PMP exam) with working knowledge of

Six Sigma concepts

o Excellent knowledge of MS Office Suite: Project, Visio, PowerPoint,

Excel, Word, SharePoint

o Excellent interpersonal, professional presentation, and communication

skills

o Training Classes: Project+, Project Management Essentials, Project

Management Basic, IT Project Management, Leadership Essentials, and

Managing Information

EDUCATION

Chaffey College Crafton Hills College

Major: GE/Business Major: Fire Science - Fire Academy

80 Quarter Units Graduate

26 Quarter Units

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