Customer Service Medical

Cassandra F. Perez

**** *** **. ***** ****, CA **621 714-***-**** *********.*******@*****.***

OBJECTIVE To obtain a challenging position that allows me to utilize and expand my

skills and strengths; as well as give me the opportunity to acquire new skills in order to grow

within the company as well as an individual.

SKILLS

Excellent customer service skills Bilingual Spanish Fluency

Outstanding phone etiquette Knowledgeable of EHR’s

Problem Solving Etiquette in filing

Professional appointment setting Exceptional in Excel and Word

EDUCATION

Medical Careers Academy at Taller San Jose Santa Ana, CA 05/10-09/10

ECG Training Program: Graduated-September 2010

Medical Careers Academy at Taller San Jose Santa Ana, CA 01/10 – 05/10

Administrative Medical Assisting Program: Graduated - May 2010

Certificates:

Basic Computer Skills Certificate Medical Assistant Certificate of Completion

Medical Billing Software - Medisoft BLS provider (American Heart Association)

Medical Terminology HIPPA Regulations

Completed 128 hour externship at Share Our Selves – May 2010

Katella High School Anaheim, CA 2002 – 2006

Graduated with a high school diploma

Received perfect attendance award

WORK EXPERIENCE

Mc Donald’s Buena Park, CA 2010 – 2011

Crew Trainer

Trained new employees Restocked supplies

Front floor leader Achieved the top sales point mark

Orange County Rescue Mission Tustin, CA 2009 – 2010

Volunteer, Daycare Center

Supervised the proper care of the children

Planned activities for the children

Stocked supplies and assisted with inventory

Mc Donald’s Buena Park, CA 2007 – 2009

Cashier

Checked the inventory in the store Stocked supplies

Front floor leader Achieved the top sales point mark

Carl’s Jr. Anaheim, CA 2005 – 2006

Cashier

Trained employees Assisted customers

Leader for the front floor employees Achieved the highest point mark time in the

drive-thru department

REFERENCES

Available upon request

Contact this candidate