Customer Service Sales

Career Overview

Core Strengths

Accomplishments

Work Experience

Shaneria Scarlett

*** *** ****** ***

Lake Wales, Florida 33853

Phone: 863-***-****

Cell: 863-***-****

*****************@*****.***

Customer Services Representative with proven ability to establish rapport

with clients.

Receptionist.

. l Strong organizational skills

. l Conflict resolution

. l Creative problem solver

. l Developed listening skills

. l Excellent communication skills

. l MS Windows proficient

. l Fast learner with a wide range of practical

. skills

. l Courteous demeanor

. l Energetic work attitude

. l Proficient with handling large sums of

. money

. l Training

. Customer Service

. l Consistently received positive feedback from guests and created

repeat business by

. developing long-term relationships with customers.

. l Handled guest complaints, maintaining a positive dining experience

for all rest Sales

. l consistently generated additional revenue through skilled sales

techniques.

. l Cashier

. l Achieved highest number of new credit accounts opened within 1-month

period.

. l Customer Interface

. l Greeted customers upon entrance and handled all cash and credit

transactions.

. l Assisted customers over the phone regarding store operations,

product, promotions and

. orders.

. l Monetary Transactions

. l Handled cash, check, credit and automatic debit card transactions

with 100% accuracy.

. l

Oaks At Avon

Receptionist

Avon Park, Florida

Provided an elevated customer experience to generate a loyal clientele.

Directed calls to appropriate

Individuals and departments. Guaranteed positive customer experiences and

resolved all customer

Complaints.

July 2010 to May 2011

Belks

Customer Service

Winter Haven, Florida

October 2009 to January 2010

Educational Background

Keywords

Greeted customers entering the store to ascertain what each customer wanted

or

Needed.Described product to customers and accurately explained details and

care of

Merchandise.Answered questions regarding store and products, while

maintaining knowledge of

Current sales and store promotions.

Sears

Cashier

Lake Wales, Florida

I've had previous experience in retail working at sears as a

cashier/customer service employee my

Duties included taking care of customers and handing money.

October 2007 to April 2008

Herzing University

Physical Therapy

Associates

Orlando, Florida, United States

2012

Lake Wales High School

Lake Wales, Florida, United States

I graduated from Lake Wales High school as the senior class president and

also an honor roll model

student.

2009

Polk State College

Physical Therapy

Associates

Winter Haven, Florida, United States

HS diploma, insurance, customer service, insurance software, Microsoft

Office Suite, computer

Savvy, deductibles.

Contact this candidate