Project Manager Management

ALEXANDRE LUIZ DOS SANTOS

*******@*******.***

Rua Dr Jesu no Maciel, 136, apto. 31 Brazilian

Campo Belo, S o Paulo, SP Married

+55-11-814*-**** +55-11-212*-**** 33 y/o

OBJECTIVE: Executive Position in Information Technology / Operations

Skills Summary

. Thirteen years of Information Technology experience, developed on

multinational companies such as DBM, EDS and Rich Products, in Latin

America, USA and China.

. IT Leadership on Operational, Administrative and Manufacturing

environments, with matrix, multifunctional and worldwide teams. Data and

Voice Infrastructure, Data Center, Office Hardware, Help Desk Management.

. Experienced on Startup of an American company in Brazil, acting on

office setup, equipment acquisition, process development, team formation

and training.

. Great skills on data manipulation and report development.

. Systemic Vision and results oriented.

. Service oriented professional based on communication and negotiation

capabilities adjusted to internal and external audiences.

. Experience on training and developing teams aligned to company

strategies

. International work experience with USA, Latin America and China.

Professional Background

DBM, American Human Resources Consultancy Mar 2008

(http://www.dbm.com)

Latin America Quality, Technology and Performance Director

Responsible for the Information Technology and Telecom areas, including:

CRM Administration (support, training and customizations) and Microsiga

ERP, Information Quality Control, Regional Projects idealization and

execution, including the five Brazilian offices and 8 Latin American

countries. Matrix report to Global IT Senior VP (USA) and local CEO.

. Responsible for the restructure and technological update from IT

department, being responsible for all processes of the area,

supporting 5 local offices, 150 internal and 3,000 external clients.

. Lead company regional-wide the implementation, training and

support of a global CRM software.

. Implemented Latin America Information Services processes such as

Problem and Change Management, Service Request and Computerized

Systems Compliance reducing in 80% the problem solution time.

. Management and Development of a new model of Customer Reports

(B2B) that improved the quality perception of DBM programs and

generated new business. In 2010, more than 2,500 reports were sent to

customers, an increase of 500% from 2009.

. Project Manager for New global Client Webcenter and Global

Marketing Website working on Development and Implementation for Latin

America (Chile, Argentina, Peru, Ecuador, Colombia, Venezuela, Panam

and Mexico).

. Developed Weekly and Monthly Regional Management and KPI

reports.

. Responsible for Microsiga ERP administration, working as project

leader focusing on customizations and updates managing external

consultants.

. Changed Printing Outsource to make savings of 30% on annual

costs.

. Changed Mexico Internet circuit improving the level of service

and to make savings of 40% on monthly costs of Telecom.

. Implemented Video Conference service in S o Paulo and Rio de

Janeiro offices, saving 30% of annual travel costs.

EDS - Electronic Data Systems, American IT Solutions Company Mar 2007

- Mar 2008

(http://www.eds.com)

Project Manager

Responsible for the telecommunications project management of Bank of

America account, managing internal and external resources, cost sizing,

communications and project execution.

. Lead the project team, composed by 20 engineers and 50

associates, in determining client requirements and operational plans

execution for more than 50 sites, being the point of contact with all

vendors.

. Determine, Monitor and Review all project financials to include

Costs, Operational Budgets, Staffing Requirements and Risk.

. Managed the Mailbox Replacement project of Bank of America

Headquarters in Charlotte (USA), with a total of 450 mailboxes

replaced, with an total investment of U$1,2 million and a team of 5

engineers and 20 technicians.

. Promoted software and hardware updates on 62 Bank of America

agencies, a project with 1 year duration and U$800,000.00 investment.

Rich do Brasil Ltda. Mai 2002 - Mar 2007

(http://www.richs.com)

South Cone IT Coordinator

Responsible for the project definition and development of Information

Technology area in Brazil. Coordinating all IT projects, network, database

and telephony administration and end user technical support.

. Responsible for Microsiga ERP administration, working as project leader

focusing on updates, user needs and customizations. Management Reports

development with Crystal Reports based on ERP data.

. Implemented Cisco IP Telephony solution in the Brazil offices. Allowing

toll-free calls between the offices and the Latin American headquarters

in Mexico, saving 35% on phone calls.

. Responsible for all international IP Telephony technical support. (Latin

America, Europe and Asia).

. New budget template development, allowing a more efficient follow up.

. Project Manager of the Brazil Website update that resulted on 400% more

visits as the same period on the previous year.

PRG Schultz do Brasil Ltda. Ago 1998 - Mai 2002

(http://www.prgx.com/offices/brazil.html)

IT Leader - 08/1998 to 05/2002

Active participation on the Brazilian Startup, being responsible for the

definition, implementation and development of the IT area of the company in

Brazil.

. Implementation and Coordination of all IT resources. Working with project

development, systems and technical support. Reporting directly to the

General Manager.

. Development of IT strategic planning and implementation of IT policy.

. Coordination of Website development, design and implementation.

. Responsible for the data acquisition from the company clients.

. Annual Budget and Management Reports development and implementation.

. Network administration, Data processing, Security, Documentation and

maintenance.

. Supervision and training for technical teams.

Education

. Post Graduated in Marketing. Universidade Mackenzie, S o Paulo, 2002.

. Graduated in Information Systems. Faculdade de Tecnologia - Universidade

Mackenzie, S o Paulo, 1999.

Languages

. Fluent in Portuguese, English and Spanish.

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