Customer Service High School
Resume:
Darnique McGee
Desoto, TX ****5
*********@**********.***
Objective: Seeking an environment to obtain a position where I can enhance my knowledge and gain
insight on new skills with a growing company.
Qualifications: To demonstrate my great attention to detail and multi-task work ethic skills that I have
learned in and out of the working environment. I am committed, willing to learn, enthusiastic, great at
multi-tasking, and career oriented.
Education: DeSoto High School 8/2003-05/2007
Cedar Valley Community College 08/2007-12/2010
Employment: CMS/ Pilot Catastrophe 9/17/2010-10/22/2010
Claims Processor (Home/Auto)
Inbound/Outbound calls
Processed insurers request of information
Processed claims reports
Pulling and reviewing clients status information
Verified and scheduled clients appointments
Input notes into the database system
Emailed the adjusters of all clients information changes
Answered clients inquiries and solved clients issues
06/2008-10/2010- Fades All Starz Salon
Receptionist/ Stylist Assistant/ Shampoo Tech
Assisted Stylist
Set appointments
Greeted clients
Prepared clients for desired hair care service
Answered incoming calls and all other assigned duties
03/09/2009- 05/15/09- Senior Solutions
Telemarketing- Appointment Setter
Outbound calls/ inside sales
Appointment setting for the insurance agents
Called over 200 leads daily
Verified and scheduled accurate clients information
Excellent verbal and written communication skills
Results driven attitude
Strong interpersonal skills
08/2005-05/2007- DeSoto High School
(Intern) Receptionist-Cosmetology Course
Answered incoming calls for stylist
Scheduled appointments for clients
Collected money from clients at the time of their hair services
Keep track of the client pay ticket stubs and keep count of the dividends.
Transferred payments and collected receipts to itemize reports.
11/2008- Received Texas Cosmetology Operator License
05/2007-06/2007- JCPenney
Customer Service Representative
Completed customer orders, managed sales, and exchanges
Assisted customers in setting up credit card accounts
Answered incoming calls.
Skills: Type 25-35 wpm, 10-key alpha-numeric data entry, Microsoft Word 2000, Basic Excel and
PowerPoint skills, xact anaylis program system, cash handling, copying, faxing and scanning documents
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