Six Sigma Management

ROSS J. GILBERT

**** ***** **** *********@**.**.***

Home: 262-***-****

Waukesha, WI 53188 Cell: (262) 825-

2902

QUALIFICATION PROFILE: (Key Words: Global Change Management, Performance

Improvement, Lean, Six Sigma)

Strong leader with a solid record of results in cost reduction, revenue

growth, and process / people development. Results include operations

performance transformations, creation of global manufacturing Centers of

Excellence and development of commercial growth portfolios. Broad

functional leadership includes operations and order to cash, purchasing and

supply chain, program and project management, quality management,

IT/business technology, sales and marketing.

CORE COMPETENCIES:

Performance Improvement Change Leadership Six

Sigma/Lean Management

Statistical & Analytical Methods Process Reengineering

Program & Project Management

Diverse Industrial Technologies Global Production Transfer

Sourcing & Supply Chain Management

Benchmarking / Best Practices Site & Multi-Site Management

Business & Financial Acumen

EMPLOYMENT HISTORY:

Feb. 2008 - TMP Directional Marketing, Milwaukee, WI 53223 (HQ: NYC.

MKE: Operations Center. )

Feb 2011 Vice President, Operations / General Manager, Milwaukee

Operations Center & Agency

Responsibilities: Improve performance through streamlined

operations and cost structure. Develop integrated team of Order

to Cash, IT/Business Technology, Real Estate and Facilities, and

MKE sales.

Results include:

. Savings are over $5M annually - about 50% of annual EBITDA.

. Restructured operations, streamlined core order to cash

process, provided automation where appropriate. Reduced

headcount and facilities. Upgraded infrastructure and

technology. Stabilized technology priorities and upgraded IT

infrastructure. Improved project completions and impact,

including features upgrades and performance improvements (up

to 1200x).

. Stabilized and reversed sales decline and grew margins in

Milwaukee sales agency through broadened portfolio and

rigorous reviews. Revenue and EBITDA now positive to budget.

April 2003 - Brady Corporation, Milwaukee, WI 53223

Feb. 2008 Director, Quality & Repair Operations

Responsibilities: Development of advanced quality management

system, including six sigma / lean initiative, leadership of

Penang, Malaysia Center of Excellence Develop global change

management.

Results include:

. Drove over $6M in verified impact from savings (inventory &

defect reduction) and revenue improvements (Customer Retention,

Quote Conversion Improvement). Reduced complaints by 50%

. Improved New Product quality and release timing through NPI

process reengineering, risk analysis, reliability analysis.

. Improved repair operations productivity and quality. 50%

improvement in repair turnaround time (8 to 4 days). Repeat

repairs dropped 75% from 8% to 2.5%.

. Developed the Penang Malaysia site as a Center of Excellence for

global printer system production - reduced costs and improved

global supply quality. Lean transformation employed in

operations, supply chain, and logistics.

. Won two President's Awards for impact (Customer Focus, Six

Sigma) for creating and driving operational excellence / lean

six sigma initiative

. ROSS J. GILBERT Page Two

Feb. 1996 - General Electric Company

April 2003

GE Medical Systems, Waukesha, WI 53186

Global Marketing and Product Manager - Healthcare Services

(2/02- 4/03)

Responsibilities: Development and growth of new healthcare

education business, including product management and network

operations.

Results include:

. Led team to 2002 orders growth 60% over 2001 through package

sales, new content and new products, including The Patient

Channel and comprehensive Compliance Solutions package.

Global Sourcing and New Product Introduction Leader - GEMS

Information Technologies (2/00-2/02)

Responsibilities: Drive improvement in annual cost reduction,

delivery and quality performance. Streamline sourcing

operations and implement the six sigma initiative.

Results include:

. Realized over $50M 2001 savings on $350M Spend from direct

cost-downs ($26M) and product reengineering ($25M). 2002

cost reduction is 100% improvement over 2000 level.

Increased delivery reliability (part shortages down 80% over

early 2000 base.)

. Created over 30% new capacity from process reengineering and

digitization. Used additional capacity to realign global

structure to focus on strategic sourcing resulting in cost

savings. Errors reduced by 50%.

Quality Program Leader / Certified Six Sigma Master Black Belt

(1/98 - 2/00)

Responsibilities: Development of six-sigma initiatives in GEMS

business units, including reengineering global infrastructure to

reflect maturing initiative.

Results include:

1. Results averaged over 50% defect reduction and $50,000 per

project. Projects ranged from manufacturing to

engineering/new product development to administrative and

service.

2. Drove vitality and maturity of the Six-Sigma initiative in

the Magnetic Resonance (MR) business unit and initiated the

six sigma / lean initiative in acquired GE Marquette (cardio)

business unit.

3. Improved and standardized Global MBB training.

4. Improved and automated global infrastructure including

project tracking and certification management.

5. Recognized for impact in driving Six Sigma globally at GEMS

with 2000 Leadership Award and two 1999 Management Awards.

GE Capital Services / Fleet Services Company (GECFS), Eden

Prairie, MN 55344

Vice President - Quality / Six Sigma Master Black Belt

(2/96 - 1/98)

Responsibilities: Develop the six sigma quality system for a

global services business of GE Capital, including infrastructure

for project management and tracking, methods adaptation, and

employee training.

Results include:

6. Verified 1996 annualized impact was over $2M. 1997 grew to

$12Mfrom savings, customer retention and service line

additions. Key service defects reduced from 210,000ppm to

3,500ppm.

7. Built the global quality organization, including structure,

staffing, budget, and project management infrastructure.

Coordinated the initiative in GECFS globally and with GE

Capital, GE Corporate home offices, & other GE businesses.

8. Awarded the GE Capital Pinnacle award for 1996 impact.

.

ROSS J. GILBERT Page three

Other Employment:

Kohler Co., Kohler, Wisconsin (1985-1996)

Increasing levels of responsibility from plumbing division

Supervisor of Statistical Process Control to Corporate Director,

Quality Systems Development.

Inland Steel Company, East Chicago, Indiana (1981-1985)

Increasing levels of responsibility within Industrial

Engineering.

SELECT PROFESSIONAL CREDENTIALS & CERTIFICATIONS:

Certified Six Sigma Master Black Belt (GE: 3/99)

Malcolm Baldrige National Quality Award: Senior Examiner ('94, '93) &

Examiner ('92),

Member & Officer, US TAG / ISO TC 176 (US Delegation to ISO9000 Stds) 1991-

'96

Certified Quality Engineer (ASQ-CQE: #14532 1986)

PROFESSIONAL DEVELOPMENT (Courses & Seminars):

Statistics and applied statistical methods (GWU, UW, Cornell)

Statistical Design of Experiments (GWU, UW, VPI&SU)

Six Sigma - DMAIC, DMADV, DFSSi (Marketing), Commercial Six Sigma (GE)

Lean Production and Lean Management (GE, Brady)

Project Management (Juran Institute)

Quality Management and Quality Systems (Juran Institute, WE Deming, ASQ)

Change Management, Change Acceleration Process (GE)

Malcolm Baldrige Award Assessments for Examiners, Sr. Examiners (NIST)

EDUCATION:

University of Wisconsin - Green Bay

BS: Business Administration (1981)

Honors: Magna Cum Laude / Top 10% of graduating class

Special Accomplishment: Completed degree in 2.5 years

WEBSITES:

LinkedIn: http://www.linkedin.com/in/rossjgilbert

Portfolio: https://sites.google.com/site/rossjgilbert1/

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