Customer Service Manager
Resume:
Albert J. Sabol, PMP
***** **** ***** ******* ********, VA 20176 571-***-**** cell
*******@***.***
OBJECTIVE
A senior level business development or operations position at a growing
company in the homeland security market requiring executive management
ability, operational & analytical experience, and strong leadership skills.
OVERVIEW
Former senior U.S. Coast Guard officer experienced in all aspects of port
safety & security & as a senior manager for various companies; mastered the
many organizational, planning, budgeting, P & L, program development,
negotiating, priority management, exercise planning, staff training &
motivational skills required for effective management of a company's growth
& operations. Developed & controlled budgets up to $16M. Solid track
record of identifying, capturing & executing new business among federal
government agencies in excess of $250M. Strategic thinker; intimately
familiar with DHS challenges; particularly proactive, creative &
comfortable dealing with senior private sector/government officials dealing
with business & contracts. Cognizant of ongoing DHS EAGLE IT opportunities
& maritime initiatives. Thoroughly cognizant of Sales/Business Development
for the entire RFP process for bidding on federal proposals including pre-
planning positioning, identification, qualification, capture, bid,
Program/Project Management, pricing, Orals, proposals from conception
through implementation. Current active Top Secret security clearance.
PROFESSIONAL EXPERIENCE
Vice President-Sales-Homeland Security, Affiliated Computer Services
Fairfax, VA Feb 2010
Responsible for all sales and business development activities for DHS in
recently formed Federal Solutions Office. Aggressively generated leads,
laid key groundwork and followed through on variety of opportunities to
enable ACS to grow account including positioning company for EAGLE II,
TABSS and other initiatives as Prime or Subcontractor; pursuing large
opportunities at USCIS, USCG, CBP, FEMA, ICE and TSA with a strong pipeline
of over $400M; positioned to serve as Program Manager for EAGLE II,
pursuing TS FCL for company, and assumed duties as Facility Security
Officer (FSO).
Director, Homeland Security, Creative Computing Solutions Rockville, MD,
Feb 2007-Feb 2010 Responsible for all aspects in establishing/running
Business Unit in Homeland Security with primary focus on establishing
credentials in DHS under EAGLE. Oversaw/coordinated responses to multiple
EAGLE opportunities & expanded business ops in the newly created Business
Unit; managed company's first 12 DHS wins for Customs & Border Protection
(CBP), Transportation Security Administration (TSA), Science & Technology
Directorate (S&T), Federal Emergency Management Agency (FEMA), DHS HQ OCIO,
& USCG in contracts valued at over $250M. Proactive in expanding company
IT credibility within various DHS offices & components, other DHS
contractors, & formulating company's strategic direction.
Director, Homeland Security, INNOLOG McLean, VA, Feb. 2002-Feb 2007.
As Head of the Homeland Security, Maritime & Public Sector Business Unit,
coordinated all business operations, strategic planning, budgeting,
business development, security & supply chain assessments, P&L, &
enterprise asset management solutions. Spearheaded expanded business
operations to over $12M with 10 new contracts; enhanced customer base;
particularly proactive in maintaining strong customer service with maritime
Port Authorities, DHS agencies including USCG, FEMA, TSA, City of New
Orleans, DOS, DC Government, & Navy contracts & personnel; key proponent
for Homeland Security Division set-up. Established new lines of business in
hurricane recovery, maritime port security; focused on long-term national
port strategy. Spearheaded all efforts as Project Director, Operation Safe
Commerce (OSC), as lead of a 6 company consortium for two 18 month DHS demo
projects for ports of Seattle-Tacoma & Port Authority of NYNJ. Business
Unit growth performance exceeded 15% for past 3 years & maintained highest
Gross Margins in privately held company.
Director of Operations, Musicmaker.com Reston, VA, 1999-2001.
Supervised over 100 employees in round-the-clock start-up dot.com
operations including packaging, production, security, quality control,
fulfillment and distribution, and customer service. Interviewed, hired,
and trained staff; motivated enthusiastic staff in increasing production
and improving quality.
Customer Service Manager, Suburban Propane Boone, NC, 1998-1999.
Increased Branch office profitability, set up an effective preventive
maintenance program that reduced equipment downtime. Implemented sound
customer service strategies.
Deputy Manager, Political Primary Election Campaign Charlotte, NC, 1998.
Coordinated fundraising activities, developed campaign strategies, planned
events and set up highly effective grassroots phone contact programs.
Successful funds solicitor from senior executives.
Director, Contingency Planning/Civil Rights, U.S. Coast Guard Cleveland,
OH, 1995-1997. Handpicked to direct all aspects of Port Security, Exercise
Planning, and Civil Rights/EEO programs, readiness plans and exercises,
training, & warehouse operations for entire Great Lakes region. Brought
renewed visibility, credibility and attention to EEO program.
Division Head, Port Safety/Security, US Coast Guard HQ, (Captain)
Washington DC, 1990-1995. Selected to lead highly visible team as Program
Manager; directed all aspects of safety/security/policy standards
formulation including regulatory initiatives for Marine Safety
Offices/Captains of the Port. Worked closely with Corps of Eng. offices.
Lobbied for new initiatives on Capitol Hill. Focal point for port
operations, crises response, counter-terrorism, exercise planning,
training, strategic planning, & national security initiatives.
Division Head, Maritime Readiness, U.S. Coast Guard New Orleans, LA, 1986-
1990.
Key Manager for supervising and training personnel in safety, security,
civil defense, first response, environmental protection, & contingency &
exercise planning for Marine Safety Offices, Captains of the Port, and Army
Corps of Engineers. Developed and controlled budgets. Coordinated all
logistics for large exercises, conferences/meetings; planned with military
efficiency.
Other U.S. Coast Guard Experience
Marine Safety Offices/Captains of the Port in Buffalo, Mobile, Ogdensburg &
8th District in New Orleans. Strong executive level experience in port
safety/security/readiness planning/exercises. Coordinated all aspects of
comprehensive USCG national security & exercise programs, including Foreign
Port Assessments, Security for Passenger Vessels & Passenger Terminals,
Deployed Foreign Port Control, & Container Security. Served as Chairman,
USCG Crisis Action Team. Trained in the "Big Leagues" of organizational
management as Chairman of the Port Security Committee working directly for
the National Security Council, as a member of DOT's National Emergency
Management Team, & as USCG rep to the National Military Command Center for
the JCS Crisis Action Team. Coordinated activities with senior reps at DOS,
White House, DOD, FBI, CIA, & Customs.
EDUCATION AND MANAGEMENT TRAINING
M.A. International Relations, Salve Regina College, Newport, RI
M.A. National Security and Strategic Studies, Naval War College, Newport,
RI
B.S. Oceanography, U.S. Coast Guard Academy, New London, CT
Graduate work, George Washington University, Washington DC
Philip Crosby Quality Improvement College/TQM Training
Defense Equal Opportunity Management Institute
Course work in Labor Relations, Benefits, Employee Retention & Human
Resources for Sr Managers
Covey's 7 Habits of Highly Effective People
Industry Training-Port of Houston Authority (port/environmental management)
Executive Management Seminar-American Association of Port Authorities
Port Safety & Security/HAZMAT Courses with USCG and EPA
Lower Mississippi River Safety Study, USCG Liaison to LSU Center for
Wetland Resources
Project Management Institute (PMI) Certification Course, PMP Certified
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