Manager Customer Service

**** * *** ***. ***** 402-***-****

Beatrice, NE *8310 E-mail

***********@*****.***

Julie Norton

Objective To obtain a long-term position with an employer where my skills, honesty, and dedication will be an

asset and I will continue to grow, with and with-in the company, learning from new experiences and

exposure.

Employment September 2010 – June 2011 Titan IBC, Beatrice, NE 68310 402-***-****

Supervisor: Randy Vogt

Office Manager

• Payroll, Accounts Payable, Accounts Receivable, Purchasing, Inventory

• Entry of product builds into manufacturing software

• Process purchase orders and inventory receipts

• Maintain accurate cost of goods and sale pricing on inventory

• Process customer orders and invoices

• Schedule incoming and outgoing LTL and truckload shipments

• Process weekly and monthly reports for corporate office

• Deposit and reconcile customer receipts and vendor payments

• Clerical support for office and production staff

•

July 2007 – September 2010 Murphy Distributing, Inc. Beatrice, NE 68310 402-***-****

Supervisor: Mike Murphy

Office Manager

• Payroll, Accounts Payable, Accounts Receivable

• Manage employee records and benefits; including insurance and 401K

• Process daily/monthly reports to breweries and State of NE

• Entry and processing of wholesale orders to breweries

• Schedule shipments and entry of product received into beer software program

• Maintain accurate inventory

• Data entry and processing of customer orders and invoices

• Reconcile and deposit daily route receipts

• Maintain accurate records; specifically for the State of NE Liquor Control Commission

• Clerical support for office staff of seven

May 2005 – July 2007 Story County Treasurer’s Office Nevada, IA 515-***-****

Supervisor: Dorothy Lewis

Universal Clerk

• Data entry and processing of motor vehicle title and registration information and payments

• Data entry and processing of property tax information and payments

• Manage customer database files

• Process correspondence for motor vehicle and tax inquiries

• Balance motor vehicle and tax receipts daily

• Responsible for incoming telephone lines

• Scan documents into county database

• September 2004 – May 2005 City of Ames, City Manager’s Office Ames, IA 515-239-

5105

Supervisor: Diane Voss

Principal Clerk

• Provide clerical support for office of three managers and public relations officer

• Maintain schedules and calendars for all staff

• Prepare correspondence, contracts, agendas and minutes for staff and City commissions

• Responsible for five incoming phone lines

• Maintain automated and manual files

• Proof read documents for managers and PRO

January 2004 – September 2004 Neighbors Heating, Cooling, Plumbing Ames, IA 515-***-****

Supervisor: Jason Miller

Dispatcher/Receptionist/Office Assistant

• Provide clerical support for office of seven

• Data entry of customer information/orders

• Responsible for six incoming phone lines

• Process service requests entering requests into a database

• Assist with billing inquiries and collections

• Schedule six service technicians

• Schedule appointments with existing and new customers

1996 – January 2004 Metabolic Technologies, Inc. Ames, IA 515-***-****

Supervisor: Dr. Steve Nissen

Administrative Assistant

• Provide clerical support for office of five including transcribing from dictaphone tapes

• Proofread grant applications prior to submission

• Data entry of research data

• Responsible for nine incoming phone lines

• Process orders received by fax, phone and email; entering all into a database

• Provide technical support for product inquiries

• Prepare product for shipment including packaging, processing shipping documents

(domestic and international), and invoicing

• Coordinate travel arrangements for all employees

•

Education Fall 1996 Des Moines Area Community College Boone, IA

Psychology 101

Fall 1993 Marshalltown Community College Grinnell, IA

Intro to Computing

1982-1983 Dana College Blair, NE

General Studies

1982 Centura High School Cairo, NE

Graduated May 1982

Carol Schulz, Woods Brothers Realty 402-***-****

References

Roger Itzen, Dana Companies 402-***-****

Kathy Diekman, Back Alley Eatery 402-***-****

•

Summary of More than 20 years of customer service experience. Proficient in Quickbooks, Quickbooks for

qualifications Manufacturing, Microsoft Office, Microsoft Publisher, Word, Excel, Access, Mail Order Manager,

Meeting Maker, Microsoft Outlook, Outlook Express, Eudora, Lotus Notes, dBev and Encompass

(beer wholesaler invoice/inventory software), Fed Ex and UPS shipping programs as well as

multiple office equipment including 10-key, typewriter, dictaphone, fax, copiers, printers, and

multi-line telephones. Limited experience with

• PowerPoint and Lotus.

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