Customer Service Representative

Location:

Posted:

June 28, 2011

Kanisha Walker

Receptionist/Customer Service Representative

Customer Service Expert MS Office “PowerPoint, Excel, Word 2007” Adept Written/Verbal

Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

Professional Experience

CVS Home Health Agency (Desoto, TX) Receptionist, 1/10 to Present

Excelled in role requiring the ability to handle a variety of customer, patient services and administrative

tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the

loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Consistently recognized by management for the quality and timeliness of reports, attention to detail,

exemplary customer service delivery and team player attitude.

Received, Stored, and transferred information to the appropriate field.

Education

Lancaster High School (Lancaster, TX) Basic Studies, Graduated; Diploma Received June 6, 2009

Cedar Valley Community College (Lancaster, TX) 8/10 to Present

General Studies, 2013

-Objective: To help provide excellent services with knowledge and experience were my skills are

implemented and enhanced. Giving me an opportunity to learn more and progress in this profession

for this organization, to further me in my professional career.