Customer Service Administrative Assistant

Jennifer Van Buskirk

**** ******** **. ( Chula Vista, CA 91913

******************@*****.*** ( 909-***-****

Qualifications

Self-motivated and resourceful professional poised to leverage transferable

experiences and versatile skills. Consistent record of success in

positions requiring strong organizational, multitasking and customer

service skills. Ability to provide excellent follow-up. Flexible and

adaptable professional that can swiftly adjust to new environments. Quick

to learn and apply new skills and knowledge.

- Customer Service Skills: Proven track record of delivering quality

customer service, achieving customer satisfaction and impacting revenue

growth. Accurately ascertain and address customer needs and objectives

while minimizing customer concerns or issues. Ability to establish

trust and rapport with customers and consistently generate repeat

business and referrals.

- Communication and Interpersonal Skills: Attentive listener with clear

and articulate communication skills. Ability to adjust style to suit

multiple personality types and situations. Consistently exhibit

positive attitude with personable demeanor. Skilled in delivering

strategic presentations in alignment with specific needs and objectives.

Public speaking skills with experience conducting presentations to

large groups.

- Time Management and Organizational Skills: Regularly take initiative to

develop and implement streamlined processes and procedures that enhance

productivity and organizational efficiencies. Effectively manage

multiple responsibilities in fast-paced environment to meet daily

deadlines. Excellent multitasking and strategic problem solving skills

with strong attention to detail.

Experience

GARDNER TRUCKING - Ontario, CA May 2008 to May

2011

Accounts Receivable

Worked daily with customer accounts collecting $2.5 million in monthly

sales. Provided excellent customer service to all accounts. Provided

proof of deliveries on request. Revised invoices as needed. Posted checks

daily to correct accounts. Reconciled expense report monthly. Implemented

a Recycling Program that saved company $2,000 per year. Implemented a

record storage system for freight invoices.

Roche Laboratories - Ontario, CA

January 2007 to April 2008

Executive Assistant

Supported multiple regional sales managers. Arranged and confirmed all

travel arrangements. Planned and facilitated weekly conference calls and

monthly meetings. Reconciled monthly expense report for the regional

director. Composed and typed correspondence from oral and written

instructions. Assisted with various human resource functions.

Jennifer Van Buskirk

Universal Technical Institute - Rancho Cucamonga, CA

January 2004 to December 2006

Student Development Advisor

Functioned as a primary resource providing support and assistance to

current and prospective students. Coordinated and conducted new student

orientations each month. Provided in-depth explanation regarding specific

opportunities and programs available as well as supporting students in

identifying educational goals through weekly Power Point presentations.

Updated student contracts when new programs were added. Functioned as

Housing Coordinator researching and locating acceptable housing for out-of-

town students requiring assistance with living arrangements. Served as

Activities Coordinator with responsibility for planning and implementing

fundraisers and extra curricular activities.

Easter Seals - Rancho Cucamonga, CA March 2001 to

December 2003

Socialization Coach

Engaged in direct contact with children focusing on supporting the

development of socialization skills. Planned, prepared and scheduled

monthly activities in alignment with specific needs of program participants

and objectives of the organization. Generated, managed and tracked large

volumes of paperwork. Provided secretarial support to organization

executives. Assisted in training new employees.

Modular Display Systems - Placentia, CA February 1999

to January 2001

Administrative Assistant

Supported an established company in achieving organized and efficient daily

operations by delivering quality administrative and secretarial support to

satisfy the needs of company executives. Managed all in-coming calls.

Generated detailed correspondence and documents. Organized and managed

meetings, company sponsored events and parties. Made all travel

arrangements for company executives. Planned activities for vendors.

Maintained inventory of office supplies for company.

Education

CHAPMAN UNIVERSITY - Ontario, CA

Bachelors Degree in Social Science - June 2009

Chaffey Community College - Rancho Cucamonga, CA

Associates Degree in Liberal Studies - June 2004

Proficient in Microsoft Windows XP, Excel, Word, PowerPoint and Outlook

programs.

References:

Personal and professional references provided upon request

Contact this candidate