Quality Assurance Administrative Assistant
Resume:
Bronx, NY 10469 E-Mail
Mythela1030@aol.c
om
JOY THOMPSON
Objective To obtain a position where my skills & experience can
be effectively utilized.
Work experience 2004-2011 Advertising Specialty Institute
Trevose, PA
Quality Assurance Coordinator
Reviewing and resolving discrepancies in product
catalogs and price sheet.
Editing, extracting and entering appropriate product
information.
Proofreading and updating product descriptions for
proper classification.
Assist in training of seasonal employees.
2003-2004 Northeast Growth & Development Ct.
Philadelphia, PA
Data Entry Administrative
Maintain schools master database with student's
information.
Process Penn Data enrollments & update information in
database.
Assist in tracking student planning meetings and
evaluations.
Monitor, expedite and analyze referrals for services.
2002-2003 Howard Johnson Hotel
Trevose, PA
Guest Relations
Meet & greet guest checking in & out of the hotel.
Maintain and update data base with guest information.
Scheduling of all housekeeping room assignments.
2000-2001 AIG Claims Services
Tarrytown, NY
Senior Claims Clerk
Medical payments via computer.
Closure of claim files - via computer.
Handle hearing notices & returns from hearing.
Transfer of claim files.
Re-open & closed correspondence.
Data Capture-Entering C7s, Denials & Lost transfers.
Field telephone inquiries for customer team as needed.
Check issues: Post - Voids - Stop pays.
Preparation of State Forms: typing, coping &
distributing.
1995-1999 Gestetner Corporation
Greenwich, Ct.
Administrative Assistant
Administer postal contracts.
Run preliminary reports, which determines amount paid
to postal dealers.
Generate check request for payment to dealers.
Response to all customers request & complains.
Gestetner Corporation (Promoted)
Collector / Credit Analyst
Set up new accounts based on credit reference.
Research & resolve customer account problems.
Release orders from credit hold based on credit
worthiness.
Monitor billing & payment of service contracts & lease
equipment.
1990-1993 Gestetner Corporation
(Promoted)
Credit Administration
Monitor payment of service contract.
Issue credits as authorized by collector.
Accept customer phone calls when collector is
unavailable.
Provide information to branch personnel as requested.
Skills
Type 80 wpm
Software: Microsoft Word, Excel, Quick Books.
References Available Upon Request
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