Human Resources Resource

******@*****.***

**** ******** ******* **** **********, IL. 62221, 618-***-****

Danyelle S. Jackson

CAREER OBJECTIVE

. To secure a position as a valued member of your Human Resources

department where my skills are utilized and can benefit the organization to

the fullest.

SUMMARY OF SKILLS

More than 8 years of experience

Excellent judgment, organizational skills and a high level of

professionalism.

Self-motivated and able to work under pressure.

Excellent interpersonal skills with the ability to interact and work

closely with multiple customers.

Superb oral and written communication skill, as well as presentation

abilities.

Strong time management, problem solving skills, and very knowledgeable

with Microsoft Office.

Team and Leadership skills

. Knowledge in organizational and strategic planning

EDUCATION

Lindenwood University BA Human Resource Management

September 2007- March 2011

Southwestern Illinois College *Prerequisites toward BA Human

Resource Management

January 2002-May 2004

East St Louis Senior High School

August 1997-May 2001 General Diploma

Additional Training

Army Basic Training - 2002

EMPLOYMENT HISTORY

Military Personnel Service June 2009- February 2011 East

St. Louis, IL

Human Resource Specialist

. Conduct all routine clerical functions required in an efficient and

confidential manner.

. Maintain name and address changes for both computer HR system and name

change report for over 120 soldiers.

. Provide general department information and direct inquiries to

appropriate staff.

. Research, coordinate and implement projects as directed by the Human

Resources Specialist.

. Maintain adequate inventory of department/office supplies and forms

according to department needs.

. Represent and participate in committees on behalf of the HR

department.

. Promote a safety-conscious work force and maintain good housekeeping

practices.

. Assist with new hire.

. Assist with Payroll function.

. Type correspondence, memos, surveys, travel vouchers, pay codes, and

other materials; arrange format and content for effective presentation

of information; revise and draft forms as needed.

. Answer incoming calls and transfers to appropriate staff members.

_______________________________________________________________

Internal Revenue Service Oct. 2008- June 2009 St.

Louis, Mo

Contact Representative

. Handled a high influx of inbound calls within a dynamic call center

environment in a timely manner.

. Managed multiple priorities and maintained effective results in a

quota driven workplace.

. Assisted wireless cell phone customers with items such as adding

minutes and troubleshooting.

. Responded to tax payer inquiries and requests and resolved issues

efficiently and professionally.

. Exercised strong interpersonal communication skills with customers and

department personnel.

. Accepted assignments with an open, cooperative, positive and team-

oriented attitude.

. Utilized multiple call center support applications to efficiently

assist customers and agents.

. Strive for a one call solution

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Army National Guard April 2001-July 2005

Springfield, IL

. Performed personnel operations for a battalion of 100 soldiers.

. Assist with pay on drill weekend.

. Maintained records and personal information for soldiers.

. Traveled overseas to Kuwait during war time to assist with deployment

of soldiers and to complete administrative and postal duties.

. Prepared and gave Military presentations.

. Assist and train military personnel in a classroom setting.

. Prepared memorandums for leading Officers and Captains.

. Prepared training binders along with training materials.

Awards

. National Defense Service Medal

. Armed Forces Expeditionary Medal

. Armed Forces Reserve Medal with Military Device

. Army Service Ribbon

*References available upon request*

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