Customer Service Quality Control

**** ***** *** *******:

Circle Apt. *** 863-***-****

Lakeland, Fl 33810

Michael C. Markosky

Objective To strengthen a well organized and motivated team.

Experience Service Technician

**/**/10 - Present "Paddock Club Lakeland"

Lakeland, Fl

- 464 unit apartment community

Responsibilities: Hands on problem solving,

installation,/repair of major appliances and HVAC

systems. Providing excellent customer service by

following pre-set work order protocols and

following workplace safety guidelines.

Maintenance Director

10/07 - 07/09 "Hamlet Village" Chagrin Falls.

- 47 acre "Multi Level Senior Retirement

Community."

- Supervised a staff of eight maintenance

employees.

- 300 unit Skilled Nursing/Assisted Living/ and

Independent community.

Responsibilities: Hands on problem solving, safety

compliance, record keeping, inspection preparation,

scheduling, vendor negotiation and project

supervision, budget maintenance, curb appeal,

customer satisfaction, implemented organization of

make ready and service request protocol and worked

directly with an in house marketing dept. to raise

occupancy.

Maintenance Supervisor

2/04 - 10/07 "Associated Estates Realty

Corporation" Richmond Hts.

- 260 unit "Senior Community" Affordable Housing -

Cleveland.

- 120 unit "Independent Retirement Community"-

Mayfield Hts.

- 750 unit " Market Rate Property" - Euclid.

Responsibilities: Worked directly with staff to

achieve monthly goals and implement effective make

ready and service request protocol, worked on

properties with up to 750 units, coordinated with

management to ensure customer satisfaction and

overall appeal and safety of properties. Maintained

monthly preset budgets and organized major

projects.

Management Experience: 07/10 - 10/10 Restaurant

Owner/Operator

Experienced business owner - owned and operated a

small diner in downtown Tampa. Responsible for all

aspects of business management.

Education Graduated Class Of 1990 Columbia High School

Columbia Station, Ohio

. Attended Muskingum Area Technical College- 3.2

GPA

. Majored in Marketing/Management/Multimedia

Interests Fascinated with "science", and "quantum physics".

Qualification's EPA/ Certified - "Universal", Grace Hill-18hrs,

Home Depot- Electrical Testing. Fred Pryor "How To

Supervise People" 7 hour class certificate.

Supervisory experience with HUD REAC inspections

and Affordable Housing protocol. Supervisory

experience with multi level Market Rate and Senior

Retirement facilities. Familiar with Yardi and

Microsoft programs. Over eight years of

professional painting experience. Excellent

organizational skills. Capable of working within

preset budgets and meeting deadlines. Experienced

in vendor negotiations, inventory control, staff

supervision, and quality control. Very friendly and

willing to implement legendary service. Driven to

exceed employer expectations. A level headed, very

creative, detail oriented hard worker with a great

sense of urgency. Able to speak some Russian and

Spanish.

References:

Marc Benson - CEO/Hamlet Village 440-***-****

John Eberle - Executive Director/Hamlet Village 440-***-****

Valerie Frank - Director of sales/Hamlet Village 440-***-****

Jean Hood - Director of marketing/Hamlet Village 440-***-****

Schavon Paige - Property Manager/Associated Estates 216-***-****

Stella Gurvitz - Leasing Consultant/Associated Estates 216-***-****

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