Customer Service Representative
Resume:
H ue Thi Tran
Sacramento, CA 95828
*************@*****.***
OBJECTIVE
A position as a general office clerk for a major corporation
SKILLS AND QUALIFICATIONS
Microsoft Office Window 7 (Word, Excel, and Powerpoint.)
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Ability to multi-task, work under pressure, and communicate positively and
•
e ffectively
Good filing and organizational skills
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Experience in handling confidential paperwork
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Ability to take accurate phone messages and deliver messages promptly
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Good customer-relations background
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EMPLOYMENT HISTORY
Program Leader/Americorps 12/2006-current
Sacramento START, Sacramento, CA
• Assisting/tutoring grade levels k-6th
• Implementing new curriculums
• Organizing after school events
• Snack Preparation
• Coaching Sports/Recreation (Physical Fitness)
• Enrichment (Arts and Crafts)
• Fitness and Nutrition
Line Manager/Head Cashier 11/2005-
03/2008
Home Depot, S acramento, CA
• Customer Service Representative
• Training Cashiers about Metric(How to scan, bag, and look techniques) for faster in
a nd out purchases but accurately
• Covered call center up to three lines
• Money Handling
• Credit Card processer
• Cashier/Returns certified
• Toggling in the computer system for in-stock/order information
Crew Trainer/Cashier 07/2003-
08/2006
Taco Bell, Sacramento, CA
• Train new cashiers, keeping track of daily sales reports, and opening/closing shifts.
• Took orders, served restaurant patrons, and assisted at the cash register.
Food preparation, steamer to finisher, stocking, and inventory counts.
EDUCATION
2010-current
Sacramento City College, S acramento, CA
E xpected graduation date; 06/2016
S ocial Science
Activities/Honors
Adult and Pediatric CPR/First Aide certified
NCLB certified
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