Administrative Assistant Customer Service

Melody Hagerman

**** * ****** *****

Lakewood, Colorado 80227

303-***-****-cell

******@*********.***

PROFESSIONAL EXPERIENCE

Twenty + years in the travel industry, the last six of which was with a

company

based out of Athens, Greece, requiring much travel between Greece and the

US.

RELATED SKILLS

Demonstrated ability to organize and communicate well

Proven tact and diplomacy in handling interpersonal relationships at all

levels

Excellent judgment in advancing the goals of the company with ability to

succeed in team setting

Able to work independently and cross-functionally with diverse work groups

Travel software, Apollo, System, PARS, Saber, World span

EXPERIENCE

CONCIERGE 4550 CHERRY CREEK APARTMENTS APRIL 2010 -

PRESENT

Work in the evenings as the main Concierge and Event and Activities

Coordinator

Assist the residents of 4550 Cherry Creek with the following:

. Travel arrangements, dinner reservations, transportation, taxis,

. Recommendations for hotels, restaurants and local sight seeing.

. Mail (packages)

. Dry Cleaning

. Reception to welcome new residents

. Event and Activities Coordinator

HEARTLAND BANK CHERRY CREEK (PART TIME) SEPTEMBER

-DECEMBER 2010

. Administrative Assistant to the President of the Bank

. Receptionist, Meet and greet clients and visitors

. Kept track of the President's appointments

. Ordered all office supplies and kitchen

. Issued check requests each week

. Planned their events for seminars and Holiday Party

. Opened and delivered the mail

. General office and organized the office, photocopying, faxing,

scanning,

. Mailing and filing

. Set up meetings for board members

. Set up for conference meetings

. Setup accommodation and arrangements for company visitors.

ADMINISTRATIVE ASSISTANT

JANUARY 2006 - AUGUST 2009

Enserca Engineering, LLC

Part time position: perform administrative and receptionist duties as

required, in conjunction

With my travel business.

INDEPENDENT TRAVEL SPECIALIST

JANUARY 2006- AUGUST 2009

. Sales, marketing, designing of promotional materials

. Developed Events and Trade Shows

. Independent website managing

. Customer Service in developing relationships and planning &

booking all

Travel arrangements including "study abroad programs" in

Europe

. Tour leader of European travel groups

. Organized & participated in travel presentations utilizing

. PowerPoint software.

Sheridan Travel Services

JULY 2002 - 2004

TRAVEL AGENT

Various travel duties including group and individual travel

reservations.

Cherry Creek Travel

JANUARY 1999 - 2002

TRAVEL AGENT

Cruise Specialist. Specialized in booking cruises and various related

travel.

ACTIVITIES

FUND RAISING

ALS Association

MAY 2003 - 2004

Planned fundraising events for the ALS Association for two years. This

included silent auctions, marketing and entertainment to assist in raising

money for the ALS Association.

EDUCATION

Colorado School of Travel, Lakewood, CO

ADMINISTRATIVE SKILLS

MS Office, Excel spreadsheets, PowerPoint presentations

Experience with various phone systems

Bookkeeping

Typing 70 wpm

Melody Hagerman

As Regional Sales Manager, Colorado, for a tour company based in Athens

Greece, serving Greece, Turkey, Egypt, Jordan with 20 + years in the

business, I have spent the last 6-7 years traveling back and forth to the

Mediterranean . I have the passion to provide an opportunity to combine

learning with travel to worldwide destinations. To help clients become

more aware of their heritage, to understand other cultures. Working

independently, I am able to offer travel where you can see life in almost

any century and enrich your understanding of other lands and people.

My travels have been Greece, Turkey, Egypt, Israel, France, Germany,

Italy, Holland, United Kingdom, Scotland, Wales, South America, South

Pacific, Alaska, Hawaii, Canada, Mexico and 15 different cruise lines

throughout the Caribbean, and Europe.

Skill Summary

. Developing personalized and detailed itineraries

. Specialized group travel to different destinations, Faith Based,

Study Abroad,

Historical, Art, Sports, Dance, Wine Tours

. Individual and group reservations

. Corporate Incentive programs worked as a onsite travel agent for

corporate

. Hosted and escorted groups to Europe

. Concierge Experience for high rise apartments

. Event Planning

. Marketing to individual Travel Agencies and promote travel

business

. Trade Shows for Marketing

. Power Point Presentations on destinations

. Travel Workshops for the travel industry

. Worked with wholesale tour companies

. Taught Travel Classes

. Opened a internet based only travel agency

. Web Site Experience

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