Customer Service Representative

Chinyere Akua

**** **** ***** **, ******** GA, **093 678-***-**** *******@*****.***

Experience

May 10 – Present Smart Style - Regis Corp ., Lawrenceville, GA

Manager(11/10)/Hair Stylist

Responsible for managing a staff of five

Employee scheduling

Ordering supplies and keeping inventory

Shop maintenance

Opening and closing processes and procedures

Full hair stylist responsibilities

Oct. 05 – July 08 Reed Technology, Horsham, PA

Senior Editor

Prepared files for all initial data capture functions.

Research of all data elements to be printed.

Verify the accuracy of all data, assemble electronic folders.

Train newly hired editors.

Verify accuracy of editor’s performance.

Answered queries timely and correctly.

June 02 – June 05 AHP Settlement T r ust, Philadelphia, PA

Team Leader

Responsible for distributing and balancing the workload among employees.

Keeping abreast of the status and progress of work assignments.

Processed claims on JTS system.

Reviewed insurance claim forms for accuracy for a nationwide class action

lawsuit. Processed inbound mail.

Produced and reviewed weekly reports.

Feb 00 – June 02 Express Scripts, Horsham, PA

Customer Service Representative

Received inbound calls from members regarding prescription benefits.

Online helpdesk for pharmacists with rejected claims.

Placed requests from members for mail ordered medications online.

Placed follow-up calls to members with disputes to make sure member was

satisfied.

Education & Certification

Herzing University 2010-present

Business Management

Empire Beauty Academy 2009-2010 Received Diploma

Licensed Master Cosmetologist

Skills & Technical Knowledge

Word, Excel, Outlook, Windows, Internet, Filing, Claims Processing, Data Ent ry (alpha/numeric)

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