Customer Service Administrative Assistant

Kristina Akopian

**** *** **** **.

Pasadena, CA 91107

Tel.: 818-***-****

Email: ********.*******@*****.***

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Objective: To obtain a position that will enable me to use my

educational background, ability to work well with people, and

strong organizational skills.

Education: Bachelor's Degree in Psychology in progress-Argosy

University 2011-Present

Associate of Arts Degree in Psychology - University of Phoenix

2010 - 2011

GE Requirements - Glendale Community College

2007 - 2009 Diploma - John

Marshall High School

2004 - 2008

Personal Profile:

Excellent Organizational Skills

Bilingual (English, Armenian)

Strong Customer Service and People Skills

Computer and Data Entry Proficiency

Telephone Answering, 6 Line System

Proficient use of MS Office

Word Processing and Typing

Proficient in 10-Key Calculator

Experience:

Advance America, North Hollywood, CA June 2010-May 2011

Assistant Manager

. Assisted in managing and controlling the operations of the

store

. Processed loan applications

. Balanced safe and prepared deposits

. Made collection calls

Silverberg Law Corporation, Glendale, CA Mar 2009 - May 2010

Secretary / Receptionist

. answered multi line telephone calls and transfer accordingly

. waited on the public and answer inquiries

. arranged documents in alphabetical or numerical order depending

on the Social Security claim and kept records of Social Security

claims

. typed forms and labels using Microsoft Word or a typewriter

. worked directly on Social Security cases while collecting and

delivering correspondences

. filing

. worked as interpreter for Armenian clients and translated for

them as needed

The Way to Happiness Foundation, Glendale, CA Aug 2008 -

Mar 2009

Receptionist

. answered multi line telephone calls and transferred accordingly

. operated various office machines such as fax, copier, and computer

. sent out emails and letters to various corporations, clients, and

offices

. printed labels and receipts

. opened and sorted incoming mail

. did all types of filing (alphabetical and numerical)

. collected and delivered correspondence

The Sphinx Caf , Sherman Oaks, CA Jan 2006 - Jan 2007

Administrative Assistant

. Answered multi line telephone calls and took messages and

transferred calls

. Balanced cash register and took deposits to bank

. Opened and sorted incoming mail

. Utilized fax and copy machines and used various computer

programs such as Work and Excel for project

Volunteer Experience:

Columbus Elementary School Sept 2004-June 2008

. Helped students with classwork

. Graded papers

. Led activities

. Read books to children for story time

References: Furnished upon request.

Contact this candidate