Customer Service Administrative Assistant

Sandra Powers

**** ****** **** * Hamburg, NY **075 * 716-***-**** *

***********@*****.***

EXPERIENCE

L.A. Woolley Electric, Inc - Buffalo, NY

**** - ****

Purchasing Agent (2002 - 2011)

. Managed the purchasing of electrical supplies for customers and

maintained inventory levels

. Received and created PO's; created replenishment reports

. Sourced suppliers and developed relationships; expedited orders

and followed up with vendors to monitor shipping time frames;

answered lead time questions for our customers

. Received inventory and filed freight claims when necessary

. Created purchase order fill reports and pricing rebate reports

. Reconciled invoices, matched PO's to invoices, resolved

discrepancies

. Populated the computer system with UPC numbers so that pricing

could be done electronically and purchase orders and invoices

could be sent via EDI

. Maintained current pricing either electronically or manually

depending on vendor records provided

Administrative Assistant (1987 - 2011)

Secretarial

. Supported the President and Sales personnel

. Typed all correspondence

. Prepared customer quotes for sales personnel

. Computed and submitted monthly reports to vendors

. Served on ISO 9001 committee and once the company was certified

I maintained the manual, forms, files, and records

. Was in charge of daily receipt of company e-mails and rerouted

to the proper parties within the company

. Filed, faxed, copied, and scanned

. Knowledge of MSWord, Excel, and various other office programs

(including FACTS: ERP system); created spreadsheets and

generated reports in Excel

Reception

. Answered a 7-line switchboard; took messages; transferred calls;

provided quality customer service

. Greeted visitors

. Updated shared computer files with most current copies of

customer drawings

AFL-CIO Local 168 Laundry Workers Union, Buffalo, NY

1976 - 1987

Office Manager

. Processed member enrollments for Blue Cross/Blue Shield, Life

insurance, Pension, prepared monthly Pension checks for retirees

and processed disability claims. Daily phone contact with

members, employers and stewards regarding grievances and claims.

Typing, filing and misc. office equipment. Income and cash

disbursements, payroll, payroll taxes, bank reconciliations.

. Attended union meetings and recorded minutes for permanent

records, worked closely with President of Union at meetings,

prepared contract proposals and contracts for negotiations,

ratifications, etc.

. Served as a Trustee on the Executive Board.

EDUCATION

South Park High School

Secretarial Diploma

REFERENCES

Available upon request

Contact this candidate