Project Manager Administrative Assistant

Jennifer S. Kilijian **** Tullis Road, Lawrenceville, GA 30043

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*********@*****.*** . Cellular 770-***-**** . Home 678-***-****

Objective

Highly proficient and results-oriented individual is seeking a position

with an established company to provide Business Analyst support for key

initiatives selected to improve the company's bottom line. Proven ability

to collaborate with third parties, mobilize resources and communicate with

clients to ensure satisfaction. Demonstrated ability to identify issues

and propose solutions, synthesize analyses and highlight implications of

findings. Exceptional interpersonal communication, presentation,

organization, planning, analytical and problem solving skills.

Employment History

Fidelity Information Services, Norcross, Georgia. November 2007 -

September 2010

Senior Business Analyst

Recruited to provide business analyst skills for financial services

company. Responsibilities included:

. Analyzed business processes in order to document current/future state

. Documented requirements of enhancements for Fidelity's On Line

Banking and CustomerLink software applications

. Documented process/work flows utilizing UML, Use Cases

. Collaborated with business users, technical experts and clients

. Participated in JAD sessions to elicit end user requirements

. Documented functional designs, implementation guides and end-user

guides.

American Digital Communications, Norcross, Georgia. July 2005 - November

2007

Customer Relations Manager

Recruited to manage the implementation of the new menuboard design for

Popeye's restaurants world-wide. Responsibilities included:

. Utilized project management skills to manage the

order/shipping/billing of Popeye's in-store display materials

. Implemented a Service Level Agreement with Popeye's Corporate and

Franchise owners to ensure ADC delivered orders on time and in quality

condition

. Collaborated with web designer to create an on-line catalog for

Popeye's franchise owners to purchase products and marketing

materials.

SunTrust Bank, Atlanta, Georgia. February 2000 - September 2003

Web Project Manager

Selected to direct a team of 11 Application Architects and Web Developers.

Responsibilities included:

. Served as Team Lead for Application Development and Support.

. Collaborated with application architects, systems engineers and lines

of business to orchestrate the day-to-day activities involved in

migrating the SunTrust.com application from IBM to SunTrust.

. Oversaw the day-to-day activities involved in implementing a project

to provide SunTrust customers an Internet deposit application.

. Led multi-functional team in implementing web front-end application

for SunTrust's Commercial Equipment Leasing.

. Facilitated several JAD sessions with technical personnel and end

users

. Published project communications: schedules, issues/action items

reports

. Documented process/work flows utilizing UML, Use Cases

Jennifer Kilijian

Page 2

Security First Network Bank, Atlanta, Georgia June 1999 - February 2000

Project Manager

Recruited to orchestrate the implementation of bank operations projects for

an Internet bank that captured the Gomez award for best Internet bank for

seven consecutive quarters from 1999 to 2001. Oversaw the expansion of the

website to include new product offerings.

Wachovia Bank Card Services, Atlanta, Georgia. October 1996 - June 1999

Project Manager

Chosen to work with business units to implement new initiatives. Managed

projects end-to-end including all major documentation and deliverables.

Bank of America, Atlanta, Georgia. November 1993 - October 1996

Business Analyst

Promoted from Administrative Assistant to Business Analyst in recognition

of exemplary performance, technical skills, initiative and leadership

ability. Assisted Project Manager in the end-to-end management of

reengineering projects.

Education

California State University, Sacramento, California

B.A., Humanities

Military Experience

US Army: 1977-1980

Rank E-4, Duty Station: the Pentagon

Skills Summary

Project Management

Consistently employed technology and process reengineering solutions to

track progress, meet goals and complete projects on time and within budget.

Utilized SDLC, Agile, Waterfall and Iterative project management

methodologies. Produced project documentation: requirements documents,

functional designs, issues/action items, implementation guides, end-user

guides.

Personnel Supervision

Motivated professionals and encouraged coordinated efforts based on project

assignments, milestones, and goals.

Systems Analysis

Carefully examined existing systems and operations to understand client

needs to create clear and concise requirements documentation to support new

systems and software applications.

Technology

Technical proficiencies include Microsoft Office Suite (Word, Excel,

PowerPoint, Access, Project, Outlook), Visio, Lotus Notes, Information

Mapping, SharePoint, Use Cases, UML.

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