Customer Service Office

Daniel Sanchez

***** ** ***** *******, ***** FL *3186 305-***-**** ********@*********.***

SUM MARY

Over 15 years experience as general office clerk. Working knowledge of MS Word, Excel, Outlook, AS-400,

Nautilus, Adobe Reader, Synergy, Cleartouch applications and very good at using the In ternet. Very

f lexible and with the ability to handle multiple tasks simultaneously; strong communication skills and

familiari ty with a wide of office equipment, including but not limited to, photocopiers, scanners,

facsimiles, 10-key calculators. Reliable, conscientious employee who can handle direct or indirect

supervision. Able to complete assigned duties efficiently, enthusiastically and in a t imely manner,

exceptional attendance record. F lexible in learning new software packages.

EXPER I ENCE

BankUnited, M iami Lakes FL 2005-2011

General Office Clerk

• Entered and verified daily data for month-end reports.

• Verified card ordered data, prepare and submit special order request to card vendor for cards

ordered on a rush basis.

• Operate office equipment, such as photocopiers, scanners, facsimiles, voice mail systems, and

personal computers.

• Answer telephones, direct calls and take messages.

• Maintain and update filing, mailing, and database systems.

• Open, sort, and route incoming mail, answer correspondence and prepare outgoing mail.

• Communicate with employees, and other individuals to answer questions, disseminate or explain

i nformation, take orders, and address complains.

• Compile, copy, sort, and file records of office activit ies, business t ransactions, and other activities.

• Compute, record, and proofread data and other information, such as records and reports.

• Review files, records, and other documents to obtain information to respond to request.

Totalbank, Palmetto Bay, FL 2001-2005

General Office Clerk

• Entered and verified daily, weekly and monthly data submit ted by loan officers.

• Answer telephones, direct calls, and take messages.

• Maintain and update electronic filing, mailing, and database systems.

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Hamilton Bank, M iami, FL 1995 – 2001

General Office Clerk

• Distr ibute all ongoing reports generated at the computer room.

• Entered and verified daily, weekly and monthly data submitted by loan officers

• Trained in all areas of the Operations Department, including but not limited to wire t ransfers, test

key, proof, ACH processing and electronic data t ransmission to the Federal Reserve Bank.

• Operate office equipment, such as photocopiers, scanners, facsimile, voice mail systems, and

personal computers

• Open, sort, and route incoming mail, answer correspondence and prepare outgoing mail.

ACCOMP L IS H M E N TS

• Contribution in t raining or orienting staff members on office policies and procedures.

• Contribution made to the improvement in office operations and/or customer service.

• Took the help of technology to improve support functions.

• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on

quality.

• Consistent presentation of a professional image, both on the phone and in person.

• Contribution on special projects.

• Received several Core Value cards.

ED UCAT ION

H igh school diploma Instituto San M iguel, Tegucigalpa, Honduras, Central America

Some college at the Universidad of Honduras

LANGUAGES

F luent in Spanish – Spoken and wri t ten

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