Customer Service Administrative Assistant

Professional Summary

Skilled and personable Administrative Assistant with over 10 years of

experience, seeking employment where there is a need for a variety of

office skills, computer knowledge, organizational abilities and database

program use.

Area of Expertise

. Excellent customer service skills

. Outstanding communication skills

. Experience in work orders, requisitions and purchase orders

. Accounts Payable/Receivable

. Organizing and planning skills

. Microsoft Word, Excel, PowerPoint, Access, Outlook

. Database Administrator

. Spreadsheets/Reports

. Type 50 wpm

Computer Skills:

Microsoft Word, PowerPoint, Excel, Access, Outlook, Cognos Reporting,

Oracle, SQL, Budget Advisor, Lawson, Shopmier, Visio

Experience:

University of Colorado Hospital, Aurora, CO

2008-2010

Business Application Representative (Engineering Department)

. Installed and performed minor repairs to hardware, software, and

peripheral equipment, following design or installation specifications.

. Maintained record of daily data communication transactions,

problems and remedial action taken, and installation activities.

. Read technical manuals, confer with users, and conduct computer

diagnostics to investigate and resolve problems and to provide technical

assistance and support.

. Confer with staff, users, and management to establish

requirements for new systems or modifications.

. Developed training materials and procedures, and/or train users

in the proper use of hardware and software.

. Referred major hardware or software problems or defective

products to vendors or technicians for service.

. Prepared evaluations of software or hardware, and recommended

improvements or upgrades.

. Attended conferences and seminars to maintain knowledge of

hardware and software.

. Supervised and coordinate workers engaged in problem-solving,

monitoring, and installing data communication equipment and software.

. Answered users' inquiries regarding computer software and

hardware operation to resolve problems.

. Enter commands and observe system functioning to verify correct

operations and detect errors.

University of Colorado Hospital, Aurora, CO

2004-2008

Administrative Secretary (Engineering Department)

. Operate office equipment such as fax machines, copiers, and phone

systems, and use computers for spreadsheet, word processing, database

management, and other applications.

. Greet visitors and callers, handle their inquiries, and direct

them to the appropriate persons according to their needs.

. Set up and maintained paper and electronic filing systems for

records, correspondence, and other material.

. Open, read, route, and distribute incoming mail and other

material, and prepare answers to routine letters.

. Completed forms in accordance with department procedures.

. Composed, typed, and distributed meeting notes, routine

correspondence, and reports.

. Scheduled and confirm appointments for clients, customers, or

supervisors.

. Manage projects, and contribute to committee and team work.

. Ordered and dispense supplies.

. Conducted searches to find needed information, using such sources

as the Internet.

. Collected and disbursed funds from cash accounts, and kept

records of collections and disbursements.

. Interact on a daily basis with senior leadership.

University of Colorado Hospital, Aurora, CO

2003-2004

Health Care Billing Rep (Billing Department)

. Monitor payment accuracy through system programs, special reports

for Medicare and Medicaid.

. Maintain knowledge in order to apply, interpret and understand

complex payment plans associated with managed care contracts; re-bill

accounts; appeal accounts.

. Prepared for and attended meetings with supervisors to discuss

billing/collection issues.

. Maintained strictest confidentiality; adheres to all HIPAA

guidelines/regulations.

. Provide excellent customer service.

University of Colorado Hospital, Denver, CO 2002-

2003

Care Team Assistant (Psychiatry Department)

. Scheduled patient appointments for visits.

. Documented patient calls on electronic and/or medical record

phone notes.

. Verified guarantor information and collected co-pay at the time

of service.

. Processed/submitted employees expense reports and timesheets.

. Maintained department database and hospital forms.

. Provide excellent customer service.

Pacificare of Colorado, Englewood, CO 1989-2001

Administrative Assistant II

. Maintain Financial Manager's calendar and provide clerical support to

five financial analysts.

. Coordinate department meetings, order lunches, set up conference calls;

record and distribute department minutes; collect and process employee's

time sheets and expense reports.

. Order/stock department supplies; operate and schedule maintenance of

office equipment.

. Distribute monthly financial reports and memorandum to senior management;

assist with department's budget.

. Provide back up support to Executive Assistant of Vice President.

Education

Administrator Database Training - Stratum Consultant

Data Entry - Certificate - Emily Griffith

GED - Aurora Public Schools

Reference upon request

Contact this candidate