Customer Service Administrative Assistant

Della Bennett

**** ****** ****, #****

Alexandria, VA 22304

Phone: 703-***-****

Work: 703-***-****

E-mails *****@*****.***

*****.*******@*****.****.***

Highlights of Qualifications

. Professional Administrative Assistant with over 15 years of experience

. Excellent customer service skills, display's professionalism and

confidence

. Ability to work independently and as a team member

. Operates various office machines to include copier, scan, fax,

calculator, multiple phone line system, computer

. Intermediate skills in MS Word, MS Excel, Adobe, Lotus Notes, Word

Perfect, Outlook, and various proprietary office systems

. Notary for the Commonwealth of Virginia

. Provide typing and word processing services (60+wpm)

. USAF Veteran with Honorable Discharge

. Prior GS-5 as a Procurement Clerk in Small Contracts with the Naval

Regional Contracts Center (NRCC)

. Active Secret Clearance -as of 6/11/08

. Available with a 2 week notice

. Willing to relocate

Experience

2010-Present Document Control Assistant, (Estime Enterprises, Inc.) Staff

Augmentation to the US Army Corps of Engineers, Norfolk District Planning,

Programs & Project Mgmt Division, Integrated Program Office Ft. Belvoir

Community Hospital, Fort Belvoir, VA

. Process Architectural Supplemental Instructions (ASI's) received from

the architect and transmitted to the contractor. This includes, but

is not limited to down loading and logging the document, page by page

review, correspondence between architect and contractor for errors,

and documentation of updates.

. Review and process Request for Information (RFI's)

. Maintain the Project Vault Log for all new and revised ASI's and

RFI's.

. Work with the company for Project Vault (Service Point) to maintain

and continually ad documents to Project Vault. This includes updates

of the logs and processing CD's of current documents.

. Maintain multiple tracking logs for open issues (RFI's and ASI's),

responses, and resolutions.

. Process MOD's and COR's as needed from the change management group.

This process includes assigning document control numbers, logging in

the appropriate logs, and making a transmittal to transmit to the

recipient.

. Assist with logging and transmitting all incoming and outgoing

correspondence.

. Assist in maintaining the core Document Control Log for all

documentation on the project.

. Assist with ordering and maintain the project library. (All physical

documents and drawings)

. Maintain the Project Vault Log for all new and revised ASI's and

RFI's.

. Assist with transmittals for ingoing and outgoing correspondence.

. Assemble and document Procurement Packages received from the

contractor. Identify missing correspondence and complete the final

package. Scan and file the finished product to be permanently

documented.

. Assisted with documentation of the Document Control Library Master

Log.

. Process Certified Payroll

. Business Cards - keep temp plates & print off cards for all staff as

needed

2008-2010 Office Engineer, (AECOM), Pentagon Renovation & Construction

Program Office, Pentagon

. Oversees the timely receipt, filing and tracking, posting, and

distribution of all project-related information

. Maintain the Submittal Database System

. Prepares and inputs the proper information in designated Databases

. File hard copies and electronic information in appropriate files

. Process all official government documents for transmission to and from

the general contractor

. Receive process and make distribution of all official contract

documents from the general contractor (to include Request for

Information - RFIs, Tenant Change Request - TCRs, Change Orders,

Safety Plans, As-Builts, Tenant Fit Outs, DIDs, Schedule Invoicing)

. Provide reports and track issues to ensure timely action is taken,

reviews, approvals, responses and resolutions

. Create transmittals

. Ensures that electronic copies of submittals, design drawings, and as-

builts are received from the general contractors, recorded as received

and transmitted to the building owner as required.

2005-2007 Administrative Assistant, Southern Management Corporation

. Professional Personal Administrative Assistant to Director & Property

Manager

. Main point of contact for all commercial tenants, building engineers

for work orders and purchase orders, customer complaints, access

cards, parking tags, suite entry keys, access to buildings and parking

garages

. Provides telephone support and independently handles all calls as

appropriate

. Primary contact for tenant at six (6) commercial buildings (500,000 sq

ft stand alone and 350,000 sq ft of office residential commercial

mixed use)

. Prepares draft lease documents, amendments, transmittal letters and

various other correspondence, file, scan and email all documents as

necessary

. Preparing non-routine correspondence according to company guidelines

for signature by Director

. Coordinate move in/out of commercial tenants, set up cleaning crews

. Arranging and coordinating meetings, conferences, appointments and

Director's calendar Provide printing, procurement and distribution of

various site plans

. Maintain diverse spreadsheets, access cards, parking tags, assigned

parking per building to commercial tenants

. Maintains inventory of office supplies

. Fill out all expense vouchers for Director & Property Manager

. Ability to work under minimal supervision

. Maintain extensive e-mail address system and profile details for

external contacts

2003-2005 Administrative Assistant, Rector Best Property Management & Long

& Foster Realty

. Main point of contact for all communications

. Daily deposits

. Maintain logbook of tenant properties, repairs, keys

. Procurement of office supplies, mail room, distribution, filing

. Process new listings, ratified contracts

. Meet with Appraisers, Home Inspectors, Contractors

. Walk through of properties, set up cleaning

2002-2003 Professional Customer Service Manager, Wal-Mart

. Customer service

. Cash handling

. Service desk, layaway

. Supervise cashiers, professional and personal

2001 Store Manager, Lechter's Kitchen Store

. Managed all aspects of retail, inventory, order, stock, displays,

sales, discounts, coupons

. Hiring, scheduling, training

. Daily deposits, accounting, purchasing

. Averaged monthly sales of $100,000.00

1995-2001, Facilities Coordinator/Administrative Support/Asset Management,

American Management Systems, Inc.

. Transitioned international and nationwide employees into local

facility

. Leased necessary housing, furnished, complete set up, cleaning staff

for transitioned employees

. On call preparation and coordination of all video teleconferences

. Maintained and stocked several supply/kitchen areas throughout a 12

floor professional office building

. Word processing, payroll, spreadsheets

. Assign and log various computer equipment to employees as needed

. Ordered computer hardware and software as needed

1991-1993, Procurement Clerk (GS-5)

. Procures, enters and updates standards identifying status data into

automated system

. Reviews, prepares documents, delivery orders, change orders and

modifies

. Monitors progress of deliveries or work being performed on contracts

. Ensures delivery schedules are met, services are actually performed

. Maintains control files for purchase orders providing summary of steps

taken and current status

. Reviews invoices to ensure final price is fair and reasonable

. Receives, logs and verifies contractor invoices and processes for

payment

1977-1983, United States Air Force, Medical Administrative Specialist

(90650) E-4 Sgt

. Stationed at Castle AFB Hospital, CA (2/78-12/80) and later at San

Vito Medical Clinic, Italy (1/81-9/83)

. Maintained Patient records and conducted liaison as Patient Affairs

Clerk, ward clerk responsible for a variety of in-patient records and

administrative functions

. Admitted and discharged patients, made appointments for patients at

civilian hospital and handled related billing matters

. Managed Medical Evacuation Program (MEDEVAC) at San Vito Clinic,

responsible for appointment, transport and liaison with personnel

being evacuated for medical reasons

. Ambulance driver. Orderly room clerk, responsible for posting

regulations, various clerical functions to include secretary to

Hospital Commander

. Plant Manger, responsible for physical upkeep of the San Vito Clinic,

Maintenance and safety

Education

1975 Hickman High School, Columbia, MO - graduated

1975 San Antonio College, San Antonio, TX - 13 credit hours

Certificates

OSHA Construction Industry Safety and occupational Health Training (10

Hour)

First Aid/CPR/AED Training

NCR OPSEC Awareness Training

No Fear Act Training

Emergency Escape Mask Training

ProLog Database Training

Contact this candidate