Administrative Assistant Customer Service

S usan E Giustiniani

* ** * ** ** n Co u rt, Tu cke r, GA 3 00 84 40 4 -21 7 -3 20 7

Objective To obtain a challenging administrative/data entry and/or customer service position utilizing my skills in a

promotable environment.

Experience 10/2010 – 5/2011 Hewlett Packard Tucker, GA

Provider Enrollment Specialist

• Accurately keyed applications and enrolled providers in the Georgia Medicaid/Peachcare for Kids leadership program

utilizing the Georgia Medicaid Management Information System database.

• Accurately keyed and enrolled (CCSP, Source, ICWP and MRWP) providers given to me directly by the client and added

rates when necessary.

• Researched/resolved provider inquiries regarding the status of applications/updates via telephone, email, hardcopy or the

Georgia Medicaid Management Information System.

• Accurately processed an average of 150 Medicaid applications per week and 500 updates per week.

• Routinely prepared correspondence to submit to Provider.

• Consistently exceeded productivity.

10/2002 – 10/2010 ACS, Inc. Atlanta, GA

Provider Enrollment Specialist (2004-Present)

• Enrolled providers in the Georgia Medicaid/Peachcare for Kids leadership program on criteria established by the client.

• Accurately keyed information and verified subsequent data into the appropriate database system as required.

• Processed an average of 150 Medicaid applications per week and 500 updates per week.

• Researched/resolved provider inquiries regarding the status of applications/updates via telephone, email, hardcopy or the

Georgia Health Partnership Web Portal.

• Routinely prepared correspondence to submit to Provider.

• Consistently exceeded productivity.

• Maintained quality score of 98%.

Administrative Assistant (2002 – 2004)

• Maintained telephone switchboard for 200+ lines.

• Greeted and directed guests visiting the facility.

• Provided Administrative support for the CIO and a staff of 30 people.

• Compiled and generated daily reports for senior management.

• Attended weekly meetings and generated meeting minutes.

• Filing, copying and other general office duties as assigned.

2001 - 2002 Kelly Services Atlanta, GA

Administrative Assistant

• Greeted applicants.

• Data entry.

• Generated reports.

• Answered phones, ordered supplies, filing, faxing, copying.

• Set up meetings and made travel arrangements.

1991 - 2001 NECA Whippany, NJ

Marketing Support Specialist

• Provided administrative support to the Executive Director and staff of 20+ people.

• Designed presentations utilizing MS Publisher.

• Laid out and produced the company newsletter.

• Coordinated approximately 50+ trade shows for telecommunication products and services.

Certifications Pace School for Word Processing, Windows, Word, Wordperfect, Microsoft Publisher, Lotus, Grammar, Usage and Business

Writing Skills.

Skills Typing 70 wpm, MS Office Suite, Visio, GAMHN, Doc Management, Event tracker, Omnitrack, Publisher, Medicaid Management

Information Systems.

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