Customer Service Quality Control

Cynthia Rife

**** ****** **** ( San Antonio, TX ( 210-***-**** (

*******@*****.***

* Hallmark College graduate offering a strong academic background in IT

combined with excellent internship experience as a field tech.

* Proven ability to diagnose, troubleshoot, and resolve technical problems

in a timely manner.

* Proficient and familiar with a vast array of software, hardware,

networking, operating systems, and security applications.

Education

Hallmark College of Technology (AAS) - San Antonio, TX

December 18, 2009

Technical Qualifications

Operating Systems: Windows 98/ Windows XP/ Windows Vista/ Windows

7/ Linux

Software: MS Office (2007, 2010), MS Visio, MS Outlook, Anti-virus,

Photoshop

Work Experience

Lighthouse Computer Technology

05/11 to present

* Computer Tech. Tier I- Install computers, printers, and monitors as

needed maintain all computers and printers make sure antivirus is up to

date and working properly, installed any updates needed, answer any

questions the end user may have. Work in a fast but courteous manner.

Higuchi Manufacturing

10/10 to 05/11

* Assembler - Dedicated, hard working seat belt assembler for popular

automobiles such as BMW, KIA, and Honda, trusted team member with the

ability to solve problems and show initiative in filling in at other

departments to meet daily production goals. Experienced in stamping,

welding, washing parts, deburring, quality control, sorting, packing, and

inventory control.

Hill Electric

12/06 to 05/07

* Electrician helper-Ran and bended pipe, worked on demolitions, pulled

wire, dug trenches, used power tools such as drills, saws all, and

forklifts.

Target

08/04 to

12/06

* Pharmacy Tech-Typed and filled incoming prescriptions, customer service,

inventory control, cashier, stocked, put all medications in its right

place, ordered medications, called on refills and other prescriptions.

Related Experience

Paladin Consultants (census Project)

11/02/10 to 11/03/10

* Assets Recovery Tech-Removed all infrastructure equipment from racks,

such as routers, UPS and switches,

disassembled network printers and desktop computers, grouped monitors,

cabling, keyboards, and mouse to make ready for packing, took

inventory on all computer components and VoIP telephone components.

Metropolitan Methodist Hospital

12/09/09 to 04/09/10

* Fieldtech/Intern- Diagnosed and resolved technical problems within an

enterprise environment, including system crashes, also installed updates,

maintained hardware and software, and exposed to break/fix methods to

desktops and laptops.

Free-Lance Consulting

12/01/05 to 02/13/11

* Self-Taught- Did clean installs to numerous laptops and desktops,

maintained PC's by installing updates and hot fixes as needed, installed

hardware/software, researched, diagnosed and resolved technical problems,

installed drivers, NICs, and other I/O devices, configured router/network

settings to establish wireless connection, wiped out all obvious viruses

(Trojan, spam, ect installed passwords and security software for PC

protection, maintained drives for maximum space.

* Certifications: A+

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