Customer Service Manager
Resume:
Nikki Y. Abbott
Dayton, OH **414
***************@*****.***
QUALIFICATIONS SUMMARY
Administrative professional with 28 years experience in customer service, administrative assistance, research,
and accounts receivable. Excellent communications, administrative and organizational management skills and
strong computer capabilities with meticulous attention to detail. Motivated individual who can work both
independently and as a team member to facilitate and achieve positive results.
PROFESSIONAL EXPERIENCE
10/08-3/10 Customer Service Manager Wal Mart Super Center Ft. Wayne, IN
Managed all cashiers, customer service desk associates, door greeters and stockmen. Responsible for executing
all front-end policies and procedures. Expedited front lines, directed flow of customers, and ensured that each
customer received outstanding customer service by providing a friendly environment. Authorized and ensured
validity of customer returns, exchanges, check authorizations, voids, and discretion discounts. Provided orderly
maintenance of front-end equipment and supplies. Processed overrides for all departments in a timely fashion.
Responsible for conducting Register Audit Reports as well as processing loans through the cash office. Helped
solve problems that affect the service, efficiency, and productivity of the front end. Completed any other tasks as
assigned from time to time. Also served as the Safety Team Risk Leader.
3/05-8/08 Limited Enrollment Coordinator Sinclair Community College Dayton, OH
Maintained Envision Selective Admission screens, created and maintained predetermined queries/reports for
department chairs for statistics and program eligibility for students. Maintained and updated Envision manual for
new users. Provided and updated Life & Health Sciences Application and started process to have them
electronically filled out and submitted, also recorded all applications that were received. Monitored and distributed
all Life & Health Science program information packets. Oversaw the process of entering all high school
transcripts. Managed query and letters to be sent out to nursing students to determine their eligibility for the PAX-
RN exam. Assisted Secretary to the Dean of Life & Health Sciences, as needed.
6/04-9/05 Administrative Assistant Volt Services Group Dayton, OH
From 06/04-09/05 was assigned at Reynolds & Reynolds. Responsible for data gathering and statistical analysis
on Field and Field Installation Engineers, Customer Service and Finance and Insurance Representatives.
Reconciled any complaints or questions through communication with other department managers. Included data
entry and all administrative skills.
3/01-5/03 Clerical Assistant Northeast Georgia Presbytery Athens, GA
Responsible for annual reports for all 62 churches in Northeast Georgia, reporting changes and updates to the
regional office, prepared Stated Clerkâs correspondence and all administrative duties. Assisted in various office
mailings and preparation for meetings
2/98-2/99 Receptionist/Title Coordinator Fidelity Land Title Agency Dayton, OH
Responsible for answering multi-phone lines for 4 businesses, greeted over 30 clients per day, processed title
orders, included general administrative duties.
9/94-5/97 PABX Operator- Accounts Receivable Opryland USA Nashville, TN
Responsible for answering multi-phone lines, calculated payroll time for the seasonal park employees, processed
customer complaints and handled weekly billing of guest bills for the hotel, included general Accounts
Receivables duties.
Computer Knowledge
Microsoft Word-2007, MS Office 2007, PowerPoint 2007, Excel 2007, Access 2007, Outlook 2007, Desktop
Publishing 2007, Microsoft Works, Electronic Mail, ProComm, Eureka Systems, Datatel/Colleague Systems,
Resource Manager (Library Catalog Program), Automated Church Systems
Education
Eighty-three hours towards Bachelor of Science degree
2005-2008 Sinclair Community College
1990-1991/1992-1993 Austin Peay State University
FCC Class I Radio Broadcasting License
1991-1992 Volunteer State Community College
Communications Major
References furnished upon request
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