Customer Service Sales
Resume:
Domonique R. White
*****.*********@*****.***
Lawrenceville, GA 30043
OBJECTIVE
I seek to work in an environment which could make use of my educational
qualification, as well as my professional skills. From my prior customer
service, call center and sales experience, in addition to my leadership
qualities, I am certain that I can prove to be of great advantage to your
company.
EDUCATION
Michigan State University
August 2005- December 2009
East Lansing, MI 48823
Bachelor's of Arts
Advertising
WORK EXPERIENCE
AT&T Advertising Solutions
Account Executive
August 2010-May 2011
Southfield, MI 48076
- Contacting prospective and current advertisers to present
marketing plans that suit the needs of the company
- Successfully maintain daily results (call count/ time, revenue
handled, etc) in a high pressure environment
- Constantly monitoring the market and staying abreast of trends
which may affect clients' business
- Position clients amongst competitors to gain presence, maintain
market share and achieve growth initiatives
- Driving results on a consistent basis
- Ranked in the top 25% of my peer group
LensCrafters
December 2009- August
2010
Sales Supervisor
Lansing, MI 48917
- Calculate and communicate personal sales goals to associates
- Oversee the coaching and development of new and current sales
associates
- Resolve customer issues to their satisfaction, while employing high
levels of customer service
- Ensure associates remain focused and motivated on the sales floor
- Provide a model for associates by maintaining personal daily,
weekly and monthly sales goals
- Responsible for scheduling, payroll and performance reviews
Global Truth Magazine
May 2009-December2009
Advertising Intern
Detroit, MI 48226
- Cold calling scrubbed leads to acquire new accounts
- Marketing advertising space to existing and new customers
- Built rapport with clients to better assess and fulfill their
advertising needs
CoreComm Internet Services, Inc.
April 2007- December 2008
Collections Receivable Representative/ Customer Service
East Lansing, MI 48823
- Handled inbound and outbound collection calls while maintaining a
daily call volume
- Used discretion to provide timely resolution of customer disputes,
corrected billing errors and issued adjustments
- Ensured that delinquent customers were contacted, debt was
resolved and customer was retained
- Produced daily, weekly and monthly report of results.
Contact this candidate