Customer Service Manager

LEVENTIS J. ERHUEH

**** ********** ****

RIVERDALE, GA 30296

770-***-****)

Profile:

. Experienced: Bakery/Deli manager seeking management position in the food industry.

Highlights include:

. Over 15 years in bakery/deli industry.

. Proactive bakery manager with proven management, supervisory, communications, and training

skills.

. Creative problem solving skills to diffuse tense situations.

. Possess high integrity and ethics. Open-mindedness.

. Strong leadership, customer service, people skills, listening, and getting along with others.

. Operate within the guidelines of EEO, ADA, OSHA, and the department of agriculture for food

safety and sanitation.

. Ability to interpret Profit and Loss Statements, plan budget, reduce expenses by utilizing all

measures to increase profit.

. Use of road map for efficiency.

. Knowledgeable in the use of (O.P.M.G.) Operations Planning and Management Guide to

manage inventory (if available) effectively and efficiently.

. Education:

. MBA Phillips University, Enid Oklahoma

. B.S, Northwestern Oklahoma State University, Alva Oklahoma

. Experience: Bakery Manager- Publix Supermarkets, Inc. ( 02/15/2003-10/15/2009) with an

annual sales of over a million dollars. I'm responsible for the production and supervision

of Publix breads, pastries, and desserts. Professional enough to reproduce from any recipe to its

original form. Periodic inventory performed. Controlled labor,waste and shrink. Use of

FIFO.

. Bakery Manager: Sam's Club, Marietta, GA, & Sam's Club, Virginia Beach, Virginia Beach,

VA. (08/1998-12/2002). Coordinated the activities of bakery and deli together to make sure

we are 100% ready when the store opens for business. Adhere to production plan to avoid

waste except absolutely necessary to deviate. All products received must be verified for

accuracy and damages. Hire and train new associates. Hold regular department meetings,

motivate, evaluate, reward and counsel when necessary. The difference between Publix and

Sam's Club is the deli, otherwise, operations are similar. Customer service is the core of the

business.

. Supervisor: Schlotzsky's Deli Chamblee, GA. Responsible for the daily operation of the

restaurant in all areas. Trained new and old associates for continued improvement when the

need arose. Under my supervision, waste was greatly reduced. Tardiness and absenteeism

improved. Made daily deposits at the bank.

. Achievement: Attended numerous developmental Workshops about sales, Customer Service,

P & L Statement, Profit Margin, Hiring and firing, Retention, Promotions during Holidays and

Special events, etc.

Possess current Food Safety Certificate.

Contact this candidate