Customer Service Human Resources

Kaydine Patterson

*** ******* *****, ***. *

Avon, IN 46123

Phone: 954-***-****

Email: ************@*****.***

Objective:

Seeking a challenging position in the business field, utilizing my business

education, related work experience, and computer skills.

Education:

Associate in Science in Business Management, Everest University, Tampa, FL,

January 2011.

Related coursework:

. Principles of Management

. Introductory Cost/Managerial Accounting

. Applied Business Law

. Introduction to Finance

. Customer Relations & Servicing

. Small Business Management

. Introduction to Corporate Accounting

. Principles of Accounting II

. Introduction to Human Resources

. Introduction to Marketing

. Introduction to Business Enterprise

Medical Billing and Coding Certificate, Florida Career College, Lauderdale

Lakes, FL, April 2009.

Computer Skills:

Microsoft Office Suite: Word, Excel, Outlook, Access, and Internet

Explorer. Data entry, standard office equipment, Quicken and QuickBooks.

Work Experience:

July 2009 to Present, Everest University, Tampa, FL

Student

. Pursue higher education degree.

April 2007 to November 2007, ACS Inc. Solution, El Paso, TX

Customer Service Specialist

. Assisted customers with basic account inquiries.

. Directed calls to technical support.

. Managed collection accounts.

August 2006 to March 2007, West Telemarketing, El Paso, TX

Customer Service Specialist

. Resolved customer issues, and investigated invoice discrepancies.

. Provided exemplary customer service.

. Trained and supervised new employees.

. Investigated invoice issues.

June 2005 to July 2006, Convergys, Tamarac, FL

Customer Service Specialist

. Assisted customers with cable service inquiries, collected account

payments, and updated accounts.

. Directed calls to technical support.

[pic]

Contact this candidate