Sales Administrative Assistant

Diane T. Rossiter

*** ******** *********, ******* *******, IL 60169

708-***-**** (Cell)

**********@*******.***

Linked In Profile: http://www.linkedin.com/pub/diane-rossiter/2/674/898

Functional Skills

Client relationship management Leading local and national cross

functional teams

Program management Strategic planning and tactical

execution

Results oriented Strong time management skills

Strong public speaking & Recruitment process optimization

communication skills

Teamwork oriented, customer Strong Microsoft Office skills -

focused Word, Excel, PowerPoint,

Outlook

Professional Experience:

Experian Marketing Services, Schaumburg, Illinois 1999 to

Present

Executive Administrative Assistant

. Provide advanced administrative support to General Manager/Senior Vice

President of Sales and four Sales Vice Presidents.

. Travel arrangements both local and international, including hotel,

transportation and off-site meeting venue.

. Extensive calendar management.

. Expense reports and credit card reconciliation.

. Scheduling business and personal appointments.

. Plan and coordinate executive meetings, special events and team

activities.

. Preparation and maintenance of confidential material.

. Ensure Executive is prepared for meetings by gathering pertinent data.

. Manage monthly leadership team meeting and take notes on action items,

which includes preparation of PowerPoint presentations.

. Manage special event tickets for clients and prospects.

. Manage the on-boarding process for new vice presidents and sales

management, as well as training of new executive administrative

assistants.

. Led the charitable events committee that organizes on-campus events in

support of local and national charities and to encourage employee

engagement.

Senior Administrative Assistant

. Provided advanced administrative support to six Vice Presidents in Client

Services. Travel arrangements, expense reports, scheduling business and

personal appointments, special events management and preparation and

maintenance of confidential material.

. Led cross functional team to define and standardize company recruiting

and hiring practices across multiple locations.

. Often sought out as point person for collection of sensitive information,

which included team surveys, peer feedback and staff reduction

information.

Client Support Account Specialist

. Determine goals and specifications required to run processing on direct

mail campaigns by consulting with clients, explaining processing products

and reviewing mailing campaign results with the client.

. Successfully launched new million dollar national direct mail campaign,

created standard operating procedures and conducted cost benefit analysis

to maximize deliverability and increase response and revenue.

Dr. Bertram Kraft / Total Eye Care March to November

1999

Established ophthalmic practice specializing in diseases and surgery of the

eye, as well as laser vision correction.

Project Manager

. Conducted needs assessment of the practice and skills assessment of the

employees in order to integrate the purchase of a large contact lens

specialty practice.

. Analyzed revenue statistics to determine department and practioner growth

rates in order to develop budgets and marketing plans.

. Developed works schedules, training programs, and established general

office procedures, eliminating duplication of work and improving the

patient experience.

ADVO, Inc. 1987 to 1999

A national Direct Marketing advertising company.

Regional Executive Sales Assistant

. Liaison between seven sales offices, mail production facilities, senior

management and clients to clearly communicate advertising campaign

expectations of local, regional and national clients.

. Developed, managed and delivered training program for new managers and

sales associates in order to have a complete understanding of how mail is

processed and delivered.

. Increased the percent of on-time delivery of marketing campaigns by

analyzing delivery statistics and trouble shooting delivery issues.

. Met with and presented to key national and regional clients to encourage

them to expand in to other markets.

Regional Sales Assistant

. Liaison between two Chicago sales office, one mail production facility

and local clients to determine root cause of delivery issues and trouble

shoot those issues.

. Insured the timely delivery of a weekly direct marketing program in the

Chicago market by meeting with local postal management.

Administrative Assistant / Postal Liaison

. Supported regional sales manager and five regional sales associates.

. Created sales presentations.

. Compiled sales projections and compared to actual sales figures.

. Researched local delivery issues of direct marketing campaigns.

. Cultivated relationship with local postal management.

Education and Training:

James B. Conant High School, Hoffman Estates

DePaul University The Kellstadt Marketing Center - Pennebaker Direct and

Interactive Marketing Certificate

SkillPath Seminars - Communication Skills, Excel Intermediate, The

Indispensible Assistant

Awards:

Experian Americas

Four-time winner of quarterly Shining Moment award in recognition of

collaboration/teamwork, quality of work, and sense of urgency beyond

expected performance.

Three-time winner of ACE Award - Achieving Customer Excellence in

recognition of outstanding client support.

ADVO, Inc.

President's Club winner which recognizes exceptional contributions to

company revenue growth and client satisfaction.[pic]

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