Customer Service Human Resources

D OR I TA M. SI MON

**** ******** ****** **, ******* GA 30314

954-***-****(c) ***********@*****.***

ED UCAT ION

FLORIDA INTERNATIONAL UNIVERSITY (FIU) Miami, FL

- Bachelor of Business Administration, Major: Management December 2008

- GPA: 3.67

QUAL I F ICAT IONS SUM MARY

•Administrative support professional with experience working in fast-paced environments demanding strong

organizational skills.

•Trustworthy and dedicated with proven interpersonal and communication skills.

•Detail-oriented and resourceful in the completion of assigned projects.

•Comfortable dealing with and relating to the public.

•Demonstrated ability to apply statistical methods.

•Excellent qualifications in strategic planning and team building.

•Extensive background in the following competencies:

• HUMAN RESOURCES MANAGEMENT • ACCOUNTS PAYABLE/RECEIVABLE

• STAFF MANAGEMENT • QUALITY ASSURANCE MANAGEMENT

• STATISTICAL DATA MANAGEMENT • FINANCIAL BILLING & REPORTING

•.CUSTOMER SERVICE MANAGEMENT • PAYROLLING

P ROFESSIONAL EXPER I E NCE

HERE'S HELP, INC. Miami, FL

Administrative Operations Manager & Human Resources Manager Jan 2005-May 2011

• Manage the Administrative & Clinical Departments

•Organize and run weekly Staff meetings

• Monitor and control operating expenses to include identification of savings opportunities in all departments

• Coordination of purchasing information, such as billing issues, PO's, and check request. Maintain contract support as

well domain renewals

• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.

• Food Stamps Management

• Prepare the Policies & Procedures manuals and the Health & Safety manuals

• Ensure all licenses are up-to-date and that the Agency is in

compliance with State and CARF regulations

•Provide Administrative Support to the Executives

• Exercises control, updates and maintenance of all personnel records

•Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime;

evaluates and rates employee performance.

• Coordinate all Staff Training and Orientation

•Oversee the Human Resources Department and the Quality Assurance Department

•Actively manage and direct the Food and Nutrition Program

D OR I TA M. SI MON

1322 Thurgood Street SW, Atlanta GA 30314

954-***-**** (c) ***********@*****.***

FLORIDA CAREER COLLEGE, Lauderdale Lakes, FL

Call Center Supervisor April 2008–May 2011

• Assist Manager to supervise and train new Customer Service Representatives

• Verify all Telemarketers appointments to ensure all information given is accurate

•Take incoming and outgoing calls while providing information about the College

• Provide excellent customer service, and web chat services

•Serves as a liaison between the general public and the College

• Conducts interviews in person and via the telephone for potential students,

•Carries out day-to-day sales activities such as recruitment, admissions and enrollment.

ABS INC. Miami, FL

Executive Administrator Jan 2004-Dec 2004

• Prepared Instructional booklets, manuals and upgrades

• Managed the Marketing and Public Relations Department

• Organized all the Trade Shows and public events

CESAR CHAVEZ CENTER, San Francisco State University, California San Francisco, CA

Program Services Office Manager Aug 2000-July 2003

• Managed all Departments’ Budget Accounts and projects to better assist the Director of Program Services

to achieve corporate goals.

• Manage and oversee all business functions of the campus including past due funds, cash flow, revenue, billing,

month end, collections, accounts receivables, withdrawal process, and credit balances.

• Prepared timely account status reports.

• Worked with all the Center’s vendors; renewed service contracts, paid all invoices and cash handling.

• Provided administrative and secretarial functions for the Director of Program Services and managed multiple

projects.

• Performed all Human Resources functions.

CENTRAL STATISICAL OFFICE, GOVERNMENT HEADQUARTERS, Roseau, Dominica

Statistical Officer III (Economic Statistics) Jan 1997-May2000

• Collected data for use in compilation of national accounts by:

- distributing questionnaires and report forms to Registered Establishments

• Verified all questionnaires and report forms were retrieved

• Obtained estimates of output and checked against trade reports and Inland Revenue records

• Produced Analytical Reports

• Collected data on Consumer Price Movements to produce accurate and up-to-date information on price

movements in the Economy; performed a variety of tasks to maintain an accurate and current series of economic

data for analysis and reporting by:-assisting in the editing and tabulation of data for the compilation of statistics and

computation of indices and entering data on and updating computer files on national accounts, external trade consumer

prices and government finance.

ACT I V I T I ES, AWARDS, TRA I N I NG

Computer Skills: Microsoft Word, Excel, Outlook, PowerPoint, Publisher, Adobe Reader, Lotus

Affiliations: Golden Key Honor Society of Florida International University, Northern California Human Resources

Association (SHRA)

Certifications: CPR, Achievement in Lawful Hiring training course (2003),National Scholars Honor Society

Certificate of America, (2002), National Dean’s List Certificate of America, (2002), Certificate of Achievement in

Unlawful Harassment Awareness for Supervisors (October, 2002),Blood Borne Pathogens and Universal

Precautions(2011), Security Awareness 2011,

Other Training: CARF, National School Lunch Training, Health & Safety, Urine Screening Policy and Procedure

Training, HIPAA, Incident Reporting, STARS, Data Security and Management, Cultural Competency, HIV, Aggression

Control, Emergency Preparedness, Contract and Grant Management.

Contact this candidate